Fixd RepairReviews of fixdrepair.com

I would rate this 5 star but I had a minor issue. So when I purchased my new home I was told I had a free re-key service. So when I called to schedule it I was charged the service call fee ($50) twice. I was told it would take between 5 to 10 business days to get a refund. I ended up waiting over a month just to get my refund.

My issues is I had to stay on top of this work to get a proper invoice of the work. They sent me a blank invoice showing no information. And as far as the finances. I have it in writing that the turn key job was to be $5020 and the final invoice was for $5320 the amount they put on my finial invoice. And there is the matter of they requested me to sign a i phone screen and it was told me it was to acknowledge the work, and then they applied my signature to their invoice had accepted the higher price. Their work was top Enoch and if they got their bookkeeping in as good of shape they will be in business a long time.

Of course, what I needed fix'd wasn't covered. The repairman did circumvent the problem for a short term fix, but the simple AC damper wasn't covered. The repair man was on time and very friendly, so from that perspective it was a good experience.

I have had both a/c and plumbing repairs . They eventually completed the repairs, but it took a couple weeks on both counts. The app is cool but not in real time. It seems they are still experiencing growing pains. Better than most warranty companies.

I want to love this home warranty, I really do. I have only used them one time in the year that I have been a customer and the ease of scheduling was great and you can track your repairman in real time via the app. The repairman was professional and knowledgeable. I was disappointed that I thought we had a $50 deductible but really the deductible varies based on what day and time a worker is able to come to you. You are able to select the day and time, however, to have the $50 deductible, I would have had to book over a week out and with AC issues, that wasn’t very doable. My biggest disappointment is in their communication. Two months in a row I have been charged 2-3 times extra each month for the warranty itself. I had to get the money back from my bank because no one at Fixd was willing to communicate with me and get my money refunded. I’m nervous that this is going to keep happening so I had them remove my credit card on file and now they tell me that without a card on file I can’t request a service call. Don’t expect an email welcoming you to Fixd or any communication of any kind from them, be cautious of them double and triple charging you and be aware that deductibles are not set in stone. I’m hoping that this is not typical of their customer service practices. It would be nice if a supervisor of some sort would reach out and provide me the security of knowing these issues won’t happen again in the future but I’m not very confident that will happen.

Concept is good and customer service is friendly. HVAC dept needs a lot of work. Techs are generally nice but install crew and management needs help. Techs stuck giving updates that should be handled by management.

I've had two experiences. Both were excellent in terms of the professionals that performed the work. The first repair request was processed immediately. The second repair request, however, somehow got lost in the Fixd administration / system. I had to call and email four times to get the repair started.

Poor timing. Took 3 days to get to me. Confusing payment issues.