Fixd RepairReviews of fixdrepair.com

Well I don’t even know where to begin. My new AC that was installed in 2021 took 8 months to fix. The tech who came out finally got approval to fix what was a new AC. I believe somewhere towards the end of 2021.It worked for a few weeks then quit working. I requested the tech who came out and fixed AC. I was lucky enough that he showed up and when he did he immediately realized that the system had no coolant. He had to order parts to get it fixed. It seems that the original installers who came three days after the new install to fix his mess caused the sealed pipes to rupture. Yep when he climbed in the closet of the AC and shook it back and forth he must have broken the seals in a sealed system. The cinch tech was able to get the part and get it going again. 8 months of pure frustration and dealing with the cinch people for a new AC install that was completely screwed up. In all honesty I don’t think it will last very long 10k will be lost. Right now in Jan 2022 AC making a strange sound. Not even a year old. Can someone please refer me to a good lawyer. My health heart have payed a toll they should just reinstall a whole new system. I’m sure the compressor won’t hold up since it took a month to run dry of it’s chemical. The tech who eventually fixed it finally could not believe how bad it was installed. I truly lost faith in this company and the installers who put my system in. They have caused much stress and grief as well as affected my health which has taken a toll. Also here it is Jan of 2022 and I’ve called repeatedly to have my AC tuned. 5 weeks called once a week and finally have someone scheduled for Jan 15.2022. I’m afraid to even have them check my system. My wife has been instructed to get an attorney should my health continue to deteriorate. Even though it finally got fixed it took one of there techs to fight for me for what was right. After only 3 days with a new installed AC and a bad install which the original installer declared out loud to me. They were not going to warranty the AC repairs. 8 months is not a reasonable time to get it fixed. And still have problems. I still have the emails where they wrote to me indicating it was not covered. Wow the stress after heart surgery put me to the limit. Here today I still deal with our bad install AC wondering when will it eventually break down completely. Especially the compressor since it ran with no coolant. Stay away get a reputable company stay away so that you won’t have issues such as mine…..

I had Fixd replace a broken water heater in may of 2020. I chose them because they promised a six year warranty on the water heater and the install. TLDR: Called to have them honor their warranty, after days of no communication, or hot water, they refused. TLDR 2: It wasn't the water heater, it was the workmanship in the installation. Saturday, October 16th, my water heater broke, and leaked all over my basement. Kind of irritating, but having had it happen before, I was able to handle it. I called Fixd, but they don't answer the phones on the weekend, and I tried leaving a voicemail, but their service cuts you off at the end of a message. I emailed tech support, and they responded on Monday. Monday morning, I called and talked to them, they said they would look into it. I called again monday evening to see what was going on, and I was told the call was 'escalated'. Tuesday came around and I called asking what was going on, and was told it was still under review and I'd get a call back. Wednesday came, and I called in the morning. Talked for a while with one of the employees while she tried to find out why I didn't get a call back, or a decision made. She escalated it again, talked to her supervisor, talked to his supervisor, then told me they'd get back to me. I called again Wednesday evening and they said they wouldn't honor the warranty, but if I wanted, I could put in a request for a quote on a retail replacement. Looks like I'm going to have to take this up with state licensing associations, and take them to small claims. Thankfully, I have all the documentation, correspondence, and phone recordings. I would not recommend them to do home improvement, unless you are a fan of wasting time and money. They use local contractors to do the work that you could just as easily find yourself. Edit: Fixd reached out to me to let me know they couldn't find my warrenty information, but would be happy to schedule a retail visit. I had another plumber come in, and they said that the water heater was fine, it was just installed poorly, and not up to code. Because of the installation, it was leaking in a manner that appeared like the heater was broken. They fixed it up in less than an hour. So, in conclusion, not only will Fixd Repair not honor their warranty, not only are they slow to respond, but they do shoddy workmanship.

This is regarding job 136943. I have been waiting for a pool filter repair since April 2021. It is now the end of August. The part was on order for several months, but now that the part has been received, I have been waiting on scheduling for the past month. Every time I contact Fixd, I am told scheduling will reach out to me (at least 5 times now) but I never hear back. The company's phone support number does not connect to anything (it loops back to the main menu endlessly) and I am forced to use the online chat or email. The latest customer service rep I chatted with today even told me the order does not exist and referred me to another completed order. I'll quote: "That was Job# 131950. Check the notes". As if I can do that??? The responses all direct responsibility to the scheduling department, which I have not heard anything from despite multiple requests. Fixd has been good for several repairs during the few years we have used them, but this latest experience has been extremely frustrating and I cannot recommend them due to their poor customer support and follow-up. update 8/27: Fixd contacted me shortly after this review went up and scheduled someone to come out and install the damaged part on 8/25. Unfortunately, the part they ordered was the wrong one. I later got a call from someone at Fixd asking if I'd like a settlement for the job. At the same time, they claimed I had not paid for several previous jobs (which I have paid for, and have receipts for), reducing the settlement amount significantly. The Fixd employee I spoke with said he would have his manager send me information about the settlement that afternoon (2 days ago). Asked how I could contact him directly, the response was "no you can't, but ask customer service to pass me a message." Disappointing, and inquiries through customer service today indicate they have little willingness or ability to ask for a callback or escalate this issue appropriately. At this point, I am engaging legal counsel as this whole situation falls under the Texas Deceptive Trade Practices Act: refusal to repair or replace defective parts, failure to perform paid-for repairs, failure to perform contracted services.

I received FIXD with home purchase. Called for service and they forced me to allow them to record my credit card number or said they could make no repairs. They scheduled an appointment I took the day off work for and no show. A day later I got an email saying I needed to contact the vender personally to make an appointment. Now they are hassling me w/ 5 emails a day saying they need payment. WHY RECORD MY CC NUMBER IF NOT GOING TO USE IT. I PAID BUT I AM BEGGING THEM FOR A PRO RATED REFUND OF MY CONTRACT. Love American Home Shield or Old Republic. Both have been fantastic. Hate FIXD

THE WORST we've been waiting since July 7 -one month- for our dryer heater element to be FIXED. Save you money and go with an established company who doesn't charge extortion money for faster service, and only can order parts directly from the manufacturer (because THEY get a discount) that never come. The local appliance store has the part in stock, but FIxd can't seem to get hold of one. This is after taking 3 months for a previous dryer repair because they could get the part. We've asked 3 time to talk to a supervisor, but apparently this company doesn't have supervisors. Fixd is broken!

Abysmal Service-Don't waste your money Is there an option for negative stars?? Non functioning AC in Phoenix. Called on Wednesday (7/28). Appointment for today (Friday 7/30). After staying home from work it was found an appointment is just a request, not a guarantee anyone will show up?? AC that doesn't work in the Phoenix heat isn't just inconvenient, it's dangerous. This company is horrible. They want your money but don't expect any service. They probably don't send techs out on the weekend and temps are forecasted to be around 108 next week so not much hope of relief at this point. Update 8/1- Still no technician from Fixd. The heat is unbearable so a competent AC repair company had to be called and paid for out of pocket. They were able to put a bandaid on it for now but only a matter of time before it goes out again. The unit needs to be replaced. This is exactly why one gets insurance and why the premiums were paid. With temps in Phoenix now forecast for 110 next week I suppose Fixd is hoping one just gives up and takes out a loan to replace it so they don't have to pay. This company is a scam.

Go with American Residential Warranty Do not take it even when seller agents offer you for free, they have a deal with selling house agents. 7/4/21 - order scheduled online 7/8 - technician came, he needs to order the blower 7/14 - technician came to install the part, wrong part. He stated that management doesn’t allow that he goes 1-hour drive to get part and 1- hour back to install it because he has other jobs too. This is not correct or fair toward us. Other appointments should be moved and put a higher priority on my situation. Signed to approve work order. The technician stated he will come tomorrow or his colleague. 7/15 - technician never came 7/16 - called support, the first agent he is stating why I didn’t call to schedule an appointment, he doesn’t have it in the system, very rude, blaming me. 7/16 - called support, second agent, the agent stated message is sent to order department another message to the department manager. The agent stated completely everything different than first agent, very polite and professional. 7/17 - called, they escalated, never called back 7/20 - called, they escalated, never called back 7/24 - called, they escalated, never called back 7/26 - called, they escalated, supervisor David will call me back 7/26/21 10:30 AM CST Chris called, he is supervisor, same as David. Gave options: 1. fixdrepair pick up part, schedule when to install it 2. I go with another company, pay with my money, get reimbursed for parts and labor 3. I am offering myself to pick up that part, fixdrepair will reimburse mileage and time. Chris will take over the case. Chris can send emails to me now and call me. Chris apologized. Chris cannot provide email and phone because of personal reasons per his words. He can send emails from the system, but email is for internal communication. Same as for the phone. I advised Chris to look at this case form 15 ago late and not late from today. I advised Chris to pick up the phone, call, organize calendar meetings. In the system is now, that when I call the agent I can ask for Chris directly. Chris stated per company policy they have timer to provide update after 48 hours. Very bad phone quality, even I have great reception on my side, it looks they need to invest in infrastructure. We are at the same page, Chris is waiting from another department response, but over the phone there is no action to get better response. 7/28/21 +1(844) 349-3669,,,1,,,4 one agent didn’t want to look at previous notes, demanding from me to tell him what is going on. I hang up the call. (agent did try to call me back) Called another agent very polite, nice person, she looked at the note. - not received an answer from the scheduling team that is why the supervisor didn’t call me. - supervisor didn’t get an answer from the parts department. He will call me today later.

A Fixdrepair contractor installed my new AC unit last year in August 2020. The system has been leaking freon since the original install. Fixdrepair has sent technicians over 4 times in the last 3 months to fix the leak, each time the technician filled my AC with freon but it leaked out again. The last technician claimed to have found the leak and patched it but it leaked out 4 days later. *************Update 09/13/2021 - Still waiting for AC issue to be resolved. I have gone the majority of the summer without AC. The freon has consistently leaked out each time the system has been charged. The last time the system was charged I could visibly see an oily liquid dripping down the AC line.