Fixd RepairReviews of fixdrepair.com

First two service visits required a return visit to properly correct the issues. Billing issues resulted after the second visit during which a hack repairman was dispatched and gave a totally false/fraudulent diagnosis in an attempt to get a higher cost repair, and tried to get the $50 service charge paid to him directly. The followup visit proved the first diagnosis was false and fix'd wants to charge for the followup visit and extra money for a second item that was looked eventhough they explained I get two items per visit.

Absolutely horrible company that in bad faith relies on a “code compliance” exclusion to try and avoid more expensive repairs.

Will not renew. Bad experience and had technicians never on time.

Extremely frustrated with Fixd. Communication is awful. We have been expecting clarification on a billing issue since early last week and nothing happens. We were not notified that the technician was going to be late. It's been a giant mess every time we try to use Fixd. I hate it, I'm extremely frustrated and would never recommend Fixd to anyone. I filled out a survey last time with my complaints and I got back something that said "Thanks for the awesome rating." NOBODY is paying attention. Extremely poor management.

Your call center follow up is horrible. Your billing system is terrible! I signed up online during an apparent storm in Dallas that created multiple problems. I was ensured by you customer service that everything went through. I finally used it for an AC tune up, charged the card on file and I get a message showing it's still due a month after the service was performed! Next my garage door spring breaks and I attempt to file my first claim and I'm told my polucy wasn't paid for??? B.S. (bull schit) The customer service rep told me she sees it should have been paid and that she research the issue and call me back. In the meantime I paid $185 for a new torsion spring and still no call back from your customer service. Terrible! Customer experience is terrible. Zero stars!

Worst experience ever, the first technician misdiagnosed the problem with our A/C unit. The second tech identified the problem immediately but we had to wait on parts for a week which we later found out is typical for Fixd to say. The third tech stepped thru our 2nd floor ceiling and they still haven't fixed that and we're waiting on parts that are still on order to fix the A/C system.

Fixd Repair is no different than your traditional home warranty provider. They claim to be different but the service is the same.

I managed several Properties and gave Fixed a chance. Not only the technician couldn't fix it, they didn't tell me when they would be back to fix it or how much it would cost to fix it. I asked for my money back through Fixd because they customer service was terrible, unprofessional and sloppy. Each representative told me a different story. Someone said it'll be refunded to me in 7 business days. Someone else told me it would not be refunded. Long story short, I would not bring my business to this company until they could get a better system to keep things organized.