Fixd RepairGetting repairs on your home has been much harder than it needs to be for far too long. Fixd joined the industry to change the home service market by putting the homeowner first. We offer upfront pricing, in-house technicians and on-demand scheduling through our app. We're giving power back to the homeowner so they can manage their home frustration-free.
Fixd Repair (fixdrepair.com) has 316 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Repair Service Providers · Grand Prairie, Texas
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Showing 125 reviews with 1 star · Clear filters
Frank
Worst service I have ever experienced from a home warranty company! Can not keep to their time commitment on getting contractors to your home. Very poor communication. We will not be renewing our contract!
Joao
I had issues with my Air Conditioner, I called them and they had to come 3 times in the space of 5 days days and never got fixed. 1st time they looked at the wrong AC unit. Second time (next day) they said it was gas leak, so they added gas (yet AC didn't work). 3rd time they said there was a problem with motor.. so they would have to order a new one. And then they said the new one would take 7 days to arrive (when there was spare units available on distributors in my town). After 10 days in total since the problem started and still waiting, I decided to call a local provider who came and fixed my AC unit in just a few minutes. Oh.. and by the way, all the gas they have added was wrong and putting pressure on the ac unit and making it drop. So I don't recommend Fixd.. not only because they seem clueless, but mostly because of the lack of respect with a customer.. it is unacceptable to take 10 days in Texas to fix an AC.
William
Repairmen are great. Tracking them is good but every month we are double and or triple billed. We spent time on the phone each time to get this fixed. The next month, you would do it again. How many people don’t even check their bills. Not worth the hassle.
Melinda
Very poor customer service they need ALOT of improvement. All they care about is the money I do not recommend anyone use this company
Nerio
They are just a money hungry company with a really bad customer service. never on time for their appointments.
Response from Fixd RepairJul 8, 2019
Hello Nerio, we apologize that our technicians were late to two of your twelve completed service visits. Unfortunately, some jobs take a little longer to complete which causes our tech to run behind but we do not make that the norm. You have been able to take advantage of the warranty coverage for several repairs, we are sorry to see that you are dissatisfied.
Dennis
They came on time to the appt to survey what was needed. I was given a verbal quote at that time. The quote was more than twice the quote from another subcontractor. I was told I would receive a written quote. I never heard from them again.
Response from Fixd RepairJul 8, 2019
Hello Dennis, we sincerely apologize for the delay in the written quote you were promised. A representative will be reaching out to you immediately and will also be providing you the promised written quote. Thank you for considering Fixd for your electrical needs!
Keith
While the price is great, I have yet to have a repair completed by Fix’d. And it’s not for lack of trying. I have had them tell me two repairs weren’t covered; we have had three “no-shows” by repair people; and the two non-complicated repairs we have in process now have been taking forever. I have been totally underwhelmed with Fix’d service so far.
William
Took 3 weeks & 5 visits to get the repair I originally asked for (I told them the exact problem before they sent out the first person). They kept sending the wrong guy or "forgetting" to put the right parts in the truck.