Fixd RepairReviews of fixdrepair.com

They have come out to my home and have t been able to fix the problem.. it’s been a nightmare and they take almost a week for a tech to come out to my home..

For the most part, Fixd has been really good and responsive. However, recently, when they told me they would offer me cashout in exchange for fixing my washer, they never sent me the check they promised.. I call several times, emails numerous, and text with no confirmation. It has been rather frustrating. Like I said, in the beginning they were great and now... it's non-responsive.

FIXD does not have enough technicians to handle their service calls so when you request service they send a third party and you have to pay an elevated service fee through no fault of your own. If you refuse to pay that extra fee you have to wait as much as 4 or 5 DAYS for service. That’s hard to do when your AC is out or your fridge has stopped working. Look elsewhere for Home Warranty.

Still have a hole in my ceiling from a repair over a month ago.

If there was a lower rating than 1 star I would give that instead. Whenever we filed our complaint and then the technician did not addressed our main concern and lied on his report. Then we had to bring our own inspection previous to this issue to be able to have our water heater replaced. Then after with our microwave and dishwasher they again would not cover the replacement on a technicality and we again were left with nothing working because the “repair” they did on the dishwasher did not get fixed, our dishwasher still doesn’t work. Also, on the issue with our water heater they changed extra extensions that were not required and still did it and charged us for it. Worst experience with this company.

May 19th our A/C stopped working. We called and scheduled for a technician to come to the house between 3-5 pm, on May 23 (it was the soonest available). I received a notification from the Fixd app that the service was rescheduled to May 24, between 5-7 pm. This was done without consent or a reason. When the technician came, he was able to fix it. Until June 24th, our A/C went out again. I called on the 24th, and scheduled service between 3-5 pm on June 27th. It was rescheduled again for 3-5 pm on June 28th. Again without a call, consent, or reason given. When the technician came, it was found out that a part needed to be ordered. Today is July 2nd, the part has been ordered, but there is no way to know if has been picked yet. A technician is scheduled to come out to work between 7-9 am on July 8th. However after multiple phone calls between yesterday and today, there is no status of this part and no sign this can be rushed. We’ve been without A/C for 8 days now. If this isn’t expedited, my family of 4 could be without A/C a total of 15 days. There hasn’t been any communication as to why, and seemingly no resolution to help the situation.

This company is total crap. RUN! Their customer service is the worst, they charge you before they ever come out, they changed what they cover and didn’t notify anyone when the company was sold, half the technicians don’t know what they are doing.

Took a long time for a repairman to come out and check out the leak on my hot water heater. When they finally showed up he didn’t have necessary equipment to repair. It took them another 2 weeks to come back out to tell me it was going to cost almost $600. To repair/replace. I could have already replace it myself for very little extra cost. Will never use them again. Not to mention they do not return calls. Bad experience