Fixd RepairReviews of fixdrepair.com

Had tech come out do the work and submitted the invoice to me and I paid 250.00 dollars on a credit card for the completed Job then later they submitted another invoice with my signature forged on the new document bill demanding another 90.00 dollars! Of course they can't process it without committing fraud under federal law with my credit card again without me signing again! They are fraudsters! STAY Away Beware! I have a receipt in my possession. I hope they do something stupid, so I can have them prosecuted for credit fraud.

2 Heat Pumps repaired - more or less. Most work completed in early June. However, they didn't have the parts needed the 1st day so we had to wait 3 days before either A/C unit actually worked. A few days later, a brand new fan failed, a couple more for replacement. Heat Pump missing insulation jacket and access panel. Insulation jacket added a few days later, but the access panel is still missing after 2 months and more than 20 phone calls. They won't take partial payment and don't need payment until the job is finished. I do not understand why they aren't concerned about getting paid $6,000 after 2 months of waiting for a simple metal panel.

Took three days to get a tech out to look at HVAC. Had to order parts. Took 4 days to get parts 'in". I found the part online while tech was at my house and offered to purchase it. Nope, part had to come from Fixd. Tech installed part wrong and blew the breaker for the entire house. Had to wait two days for Fixd electrician to come replace breaker. Electric company charged me $200 for service disconnect and $200 for service reconnect. Then had to wait a day for HVAC tech to come back out and replace the cut off on the AC unit. Tech came out with supervisor at unscheduled time. Repairs lasted three weeks. Turns out the issue was not with the unit, it was with the power connection. Fixd tech did not find it. Fixd claimed total for repairs was $3800 and it got fixed with some tape and wire nuts. Total bunk service.

YOUR SERVICES WERE OFFERED WITH THE PURCHASE OF OUR HOME. THE FIRST {AND LAST} TIME WE UTILIZED YOUR SERVICE IS WHEN WE DEVELOPED A LEAK IN OUR WATER HEATER. YOU MADE US WAIT SEVERAL DAYS WITHOUT HOT WATER JUST TO CHARGE US $50 TO TELL US THAT RUST IS A PRE EXISTING CONDITION THAT DISQUALIFIES OUR REPAIR. THE TECHNICIAN TOLD ME THAT EVEN IF IT WERE COVERED, IT WOULD STILL COST US SEVERAL HUNDRED DOLLARS TO UPGRADE TO CODE, LIKE BY CHANGING OUT A $10 CUT OFF VALVE AND ADDING A POP OFF VALVE, LIKE THE ONE THAT COMES ALREADY INSTALLED ON THE NEW WATER HEATER. AND IT DIDN'T MATTER WHAT WATER HEATER WARRANTY OUR EXISTING WATER HEATER HAD, WE WOULD ONLY GET A 6YR REPLACEMENT, WHICH WOULD COST ME LESS THAN YOUR "CODE UPGRADE" TO JUST GO BUY AND CHANGE IT OUT MYSELF. SO, I WILL NOT BE RECOMMENDING YOUR COMPANY TO ANYONE!

I have not set up an account with this company. I was provided a warranty during the purchase of my new home. However they are trying to charge for me for a service visit for an AC repair of which I did not request (trust me if my AC were broken I would want it fixed). I have called in to try and resolve, the young lady I spoke to was nice; however this situation was above her. I was promised a call back for resolution.... still waiting. They dont even have the proper contact information for me, and cant tell me how to resolve this issue. I am beyond frustrated at this point.

Our air conditioning units are putting a LOT of water into the drain pans. Fixd says this is common during the summer. It is not. We’ve never had this quantity of water being flushed out of a unit. I hired a second company to evaluate and they say it’s due to dirty coils. Thinking of hiring an attorney to recover the cost of doing this the right way. Fixd has not been a good experience.

It about the $$ not the service or quality. Really disappointed.

Look for home warranty elsewhere. We have experienced nothing but trouble/difficulty with this company. All of which could have been avoided. Being wrongfully charged for a property I didn’t own (which took three months to receive any refund or response), to a lack of availability to come and repair issues, to being wrongfully charged by the technicians for jobs they completed. Communication with this company is abysmal. They will tell you they are going through an upgrading phase and getting new management in place, don’t believe this. It has been the same story for 365 days. I will not be renewing with this company.