Diana S.
Excellent knowledgeable customer service
My husband and I had not filed our taxes in several years because of a family situation that consumed us. We felt like if we didn't file our taxes then the IRS wouldn't know we owed. We knew we would eventually have to pay because we always owed, I overheard on the radio that the IRS may be willing to forgive a portion or all of the amount you owe. There were companies that would help with unfiled and unpaid taxes and negotiate with the IRS for you. I pulled up the internet and searched for the best company for IRS help. I called Five Star Tax Resolution in October 2025, I spoke with Kevin Nyugen, settlement officer, to answer a few general questions about my situation. I was then transferred to Wessam Ibrahim, attorney, who instructed us on what we needed to do before they could get involved. I followed his instructions over the next few months and got our previous taxes done and secured our finances with the bank. They were very patient, knowledgeable and seemed to geniunely want to help us! The next step was to add up all the years owed and share that amount with Kevin. He told me he thought they could help but nothing was ever guaranteed. He shared the step by step process of what they would try do for us with the IRS. We would be required to pay a fee for retaining their services and their assistance negotiating with the IRS. This is where we are so far. I could not of picked a better company to work with. They never rushed us or made us feel embarrassed of the situation we were in. I could always email them with questions and know I would get a quick response back. If things continue to go this well, we should have a good outcome! This experience has been very pleasant and to have the assurance that we do not have to take on the IRS alone!



