Five Star Tax ResolutionReviews of fivestartaxresolution.com

I am writing to report my experience with this company regarding IRS debt relief. I sought assistance because I owe approximately $30,000 to the IRS and was having difficulty reaching a live IRS agent. During the initial consultation, I informed them that I was already aware of Currently Not Collectible (CNC) status, which I could apply for myself for free by answering a few questions directly with the IRS. They assured me they could provide a much better solution: an Offer in Compromise letter that would allow me to settle my $30,000 debt for approximately $4,000, with the option to pay that settlement in installments. As a single mother with limited income, this sounded like the exact help I needed, so I agreed to their payment plan of $3,500, paid at $500 per month. I enrolled in July. Four months later, I had received no updates, no clear plan, and no evidence of progress on my case. No one contacted me proactively. I began to have serious concerns and informed them that if there was no progress by my fifth payment, I would be requesting a full refund. After that, they contacted me offering to file for Currently Not Collectible status for the $3,500. I declined, as this is a status I had already told them I could obtain for free on my own. It was then revealed that the Offer in Compromise letter they originally promised only had a 30% chance of approval. This was not what was promised to me at enrollment. I was led to believe a settlement for $4,000 was a realistic and expected outcome, not a low-probability attempt. When I requested a refund due to lack of services and misleading promises, they refused. I had to contact my credit card company to dispute the charges and initiate a fraud claim. I strongly advise others not to pay for services with this company. The services promised were not delivered, the success rate was misrepresented, and they refused to issue a refund.

They did not do anything they said they would to help us 2000 dollars out of pocket and never heard from them again i am so angry we dont have the money to just hand out and i feel like it was a scam no help at all hope you can sleep good at night knowing your a scam company. I will write every day till you give us all the money we payed you to do nothing.

I have repeatedly called and left messages on your customer service line and have not been contacted. I am an existing customer who was informed that an offer in compromise had been submitted to the IRS on my behalf in Sept. 2025. I paid $4000 for your service, and the communication up to that point was good. I was working with counselor. I emailed her in February and asked for an update, but never received a reply. This past week, I received a letter from the IRS that a lien had been filed against me, and I had until Oct. 9th to request a hearing! This is incredible! I am asking that someone please contact me immediately regarding my situation and that Five Star address the lien issue and consummate a compromise.

Nov 2025 I signed a contract paying a flat fee of 30k to resolve my “strong case”. July 8, 2026 there was no POA signed , nobody aware of my case, and my entire bank was liquidated due to the successful levy made possible only because there was no response from 5 Star . The subsequently inserted an attorney who started acting yet my repeated requests for my file, a high position holder to be made aware, and daily updates had been entirely ignored. I am in serious danger with zero in my account, 3 kids. We may lose our condo (my property check bounced) ,due to this egregious breach whereby no adversed core aspects were implemented .I am in disbelief that the office cannot return calls to clarify our status which is within a short window of returning the funds-60k- Cannot express enough how detrimental this has been and how many core actions were not taken like Fresh Start, Offers, Payment Plans/ this is probably why my file isn’t being forwarded . Next the BBB will be made aware and anyone and everyone, Mark Pineda has been messaged .

If I could give less than one star, I would. They took $3500 and then did not even tell the IRS that they were representing us. We continue to get notices and they did nothing while continuing to ask for more and more money once I fired him and tried to get my money back then they started acting like they wanted to help me do not give them any money. I still haven’t been able to get our money back and I’m going through the banks to try to get them to return it. They refuse to return it.

These people have done NOTHING for me I paid $5,500 I wanted a refund after 4 months of receiving nothing. Then told me I can only get $2,000 back. Horrible. Robbed me. They did not mention nothing in the beginning about not receiving a full refund back if I wasn't satisfied.

Once they have your $, you will not hear from them. After 6 mos, they finally told me my case was resolved and to pay $3600, which I did. Just got notice in mail that they did NOTHING, and still owe $8800. Watch out for the deflection of"we work with IRS and you must promise to pay all future payments on time,thats how we get your resolution' Just a scam.

I’m gonna write this review primarily about trust pilot. I am doing so because, when I see this brand logo (trust pilot) I am already with branding name alone expecting a brand that can be backed by the “BBB”. However, I’ve seen and experienced so much less then promised when it comes to the integrity of my personal information online . It’s not just IRS, it’s all the domains and business related information that is compromised and , lacking the very root of what structures a good solid foundation for a productivea d successful business not just for today or a month ,year, decade,century,ect it’s the ability to deliver what is expected and rightfully so being that these expectations come from reading the outline of what the service and /or services promise to deliver , offer , make available and what you do not need worry about, or what is safe guarded or there so promised to be and kept safe or choices that you we the people acknowledge and confirm like “ do not sell my info” , and/or cookie setting choices , yet the very infrastructure of the INTRANET PORTALS ,FRAMES AND PROCESSOR,MODEMS,SATELLITE LINKS ,AND/OR ALL DATA RECIEVERS AND TRANSMITTERS ARE NOT DAFE GUARDED AT ALL OUT INFO IS ST RISQUÉ OFTEN SOLD KNOWINGLY , KNOWLEDGE THE COMPANY IS AWARE OF AND THE CUSTOMER IN BLACK AND WHITE ON A CONTRACT AGREEMENT BETWEEN RHE CUSTOMER AND COMPANY CONFIRMED AND AGREED UPON BY MAKING USING ACCESSING YET THE COMPANY OR SERVICE (s) and the service providers the DATA TOWERS THE SYSTEM TRANSFER OF PERSONAL DATA AND INFO IS HANDLED THE EXACT WAY WE ARE TOLD IT WILL NOT BE ACCORDING TO COMPANY POLICIES , IM NOW CONFRONTING AND CHALLENGING THE REASON AS TO WHY , A LIST OF DATES TIMES SITES AND INFO THAT IS PROVEN BEYOND REASONABLE DOUBT AND BARE THE BURDEN OF PROOF DOCUMENTED AND UPLOADS,DOWNLOADS,SCREENSHOTS AND EMAIL PDF J.PEG ECT OF PREVIOUS ATTEMPTS TO SOLVE THE ISSUE THROUGH ARBITRARY BEFORE FILING A LAW SUITE IN THE COMPANY YO WHICH THE COMPANY HAS NEVER RESPONDED OR ATTEMPTED TO RESOLVE THE PROBLEM AND COMPENSATE FOR THE ISSUE THAT THE COMPANY CREATED AND NURTUTED ALL THE WHILE KNOWING IT WAS A DIRECT VIOLATION OF THE TERMS NOT A VIOLATION THAT 400 pages into the outline of expectations and do’s and donts but of which can be found in the first five pages of literature, this is unacceptable and a violation of the fourteenth amendment as well as the tenth amendment right and a direct disregard for the no fear act of which the company claims to uphold and claims to root the very principles and morale,(ethical principles) and of which we are failed endlessly, I,ALLEN LEE ASHER -BURTLER(-LESS SURNAME BUTLER) VALET=BUTLER=IDIOMA , THIS IS THE LAST FINAL NOTICE /SUMMONS, FIX THE PROBLEM OR I WILL MANUALLY GO THROUGH AND MAKE TH WORLD(s) well aware of the receipt and deceitful wording in which these trusted businesses and it entities are proposing and executing without making the individual aware of any (IDIOMA ) or meaningful information like that the meaning of the structured agreement may mean something entirely different then even the dictionary definition of thesaurus found word of similar or same meaning are not correct in the sense that you’re reading absorbing and processing, like barking up the wrong tree ( we’re not barking up a tree , but are not what the initiating party believes to be RESPECTFULLY ”SUNSHINE “ “SY LEADERS ADDAMS” -ALLEN LEE ASHER-BUTLER(GOVERNMENT ASSIGNED NAME AT BIRTH “DOCUMENTED VIA GOVERNMENT CERTIFIED CERTIFICATE”