Five Star Painting Services Inc.Reviews of fivestarpainting.com

What a disappointment. I had the exterior of my house painted by Five Star Painting. They give you the impression that they have their own painters but what they do is quote you a price, in my case $17,000., then they bid out the job paying the painters far less, in this case they paid the non English speaking painters $4,000 to paint my house. It took almost 2 weeks to paint my house. The project manager showed up 3 times total and was a condescending little jerk. The painters did a fairly good job but since only one spoke English trying to address issues was nearly impossible. They broke an outdoor light fixture next to my garage door which was one of 8 matching fixtures that were no longer available and also damaged 3 landscape lights. Paint was dripped on my lower patio cement and retaining wall, two window frames were painted with the blue house paint instead of white. Knowing that this crew had worked for two weeks on my house for such a small amount of money I was inclined to let the damaged lights and paint cleanup go. It has been a year since my house was painted and although Five Star advertises a two year warranty on their jobs I called to report numerous spots of paint chipping and lifting, bubbling on the gutters that were painted and the window frames that were not painted correctly. It took over a week to get anyone to reply, someone finally showed up to check the problems. After 2 weeks and not hearing back from them I reached out again and they said there was nothing they could do because it was caused from paint stress from the old paint underneath and they don’t cover that. I would not recommend this business to anyone, very disappointed with the outcome and the customer service which was nil to none.

We had our entire brick home exterior painted and the front limewashed for nearly $10,000 and it began wearing off in less than a year despite claims the particular product Romobio was designed specifically for what we wanted to accomplish. It cost another $1,000 despite the guarantee. The owner of this franchise was under responsive and in our opinion, did not live up to the advertised reputation of being a Christian values based, neighborly, community oriented service provider. Though our home is our primary asset, it did not appear to matter as much to this company as the growing volume of larger, more profitable commercial projects apparently produce. If you're just an private, residential customer AVOID THEM!

BEWARE! They came they painted they did the molding it looks like old dingy paint the premium paint promised was actually cheaper and it’s peeling. Made a few changes during the job that was met with not a happy response. Inside closet doors were missed and the old Cloe was bleeding through one bedroom. Trying to get them back to fix all of my complaints was impossible. I had to repaint the room by myself. I’m now going over all the trim with brand new white gloss which the difference is night and day The worst is that the owner was very dismissive and non responsive to my requests and then never called me back! GET REFERENCES and check the product. Also watch closely they come in quick and leave quicker! I have learned a very expensive lesson.

A little bit of information about our experience with Five Star Painting of Fayette. We had them come out and measure our decks. They prepared a quote for painting our two decks in writing. We accepted the quote in writing. Put down a deposit. We moved everything off the decks for them to start work today. We learned today that they subcontracted the job and subcontractor is refusing to perform the work due to quote being too low. They told us that they would need to double the quote for the subcontractor to perform the work. They are canceling their agreement with us and returning our deposit. Frustrating experience.

Yesterday we made an appointment for an estimate to paint our house with Five Star Painting. THEIR office person gave us a firm time of 11 am. the next day. We changed our day around to accommodate THEIR convenience for 11am the next day. About an hour before the appointment they texted and wanted to change the appointment to be two and a half hours later. We told them we need to keep it at the 11 am THEY made the appointment for (because we had other commitments to keep). At 10:05 they canceled the 11 am appointment. After sending the text canceling we received two more texts from the same number. The first read "think this would be a customer you'd want to work for". Then a second text came in from the same number moments later which said "I'll be at the house in 15 min". (not meaning our house but somewhere else). I believe the two texts after they canceled were sent to us by their mistake. It made us feel that they could care less about customers and were blaming us for wanting to keep the appointment THEY made the previous day. I can only imagine the problems a customer would have with a company that blames the customer for THEIR shortcomings and failure to keep commitments.