Fiverr is the world's largest freelance services marketplace for lean entrepreneurs to focus on growth & create a successful business at affordable costs
Fiverr (fiver.com) has 345 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
Also known as
fiver.com
Website
fiver.com
Category
Sales & Marketing
Location
Washington, District of Columbia
Listed on Five Star Index
2026
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Latest
Most recent review: October 2026.
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Had the worst customer service experience in my life with Fiverr. Hired a freelancer by the name of Daniella J and she did not deliver any of the results she promised. After researching some of the social media posts she screened shot there was no evidence of them using my song. Contacted Fiverr and 3 of their reps willfully ignored the complaint I sent them. Fiverr is filled with low pricing bottom feeders that don't deliver. You live and learn and I learned the hard way that you get what you pay for.
VE
Veronica
Pessima esperienza
Pessima esperienza. Ho pagato per un servizio che non è servito a nulla perchè la persona l'ha redatto con l'intelligenza artificiale (potevo quindi farlo io). Quando ho chiesto il rimborso, sono spariti. Sono due mesi che lotto ancora per riavere i miei soldi, e ancora nulla. NON AFFIDATEVI A QUESTO SITO. LEGGETE LE RECENSIONI NEGATIVE, SPARISCONO. ASSISTENZA INUTILE. ALLEGO PROVE DI UNA CONVERSAZIONE AVUTA ANCORA DOPO DUE MESI E MEZZO: Comment author
Jade
15 giornI fa
Ciao, Sono Jade del Servizio clienti e oggi ti aiuterò!
Capisco che siano passati più di 2 mesi e che tu voglia sapere lo stato del tuo rimborso.
Ho inoltrato la tua richiesta al team competente in modo da approfondire. Non appena avrò notizie, ti farò sapere facendo seguito a questa richiesta di assistenza.
Grazie per la pazienza e la comprensione.
da qui sono spariti e ancora non ho ricevuto risposta: VERONICA
12 giorni fa
Ciao, la tua collega mi ha detto che dovevo aspettare due mesi. ora due mesi sono passati e ancora niente. vi chiedo per favore, datemi i miei soldi! non è giusto!
Comment author
VERONICA
11 giorni fa
E' possibile avere notizie del mio rimborso? o devo aprire un altro ticket assistenza???
Comment author
VERONICA
6 giorni fa
Ci sono novità? non mi avete più fatto sapere. per favore.
Comment author
VERONICA
2 giorni fa
Due mesi e ancora niente! avevate detto che mi avreste rimborsato dopo due mesi, e invece non avete fatto nulla!!!!
Comment author
VERONICA
Oggi
avete chiuso una pratica senza risolverla, non va bene. avevate detto che avrei avuto un rimborso dopo due mesi e siete spariti, ma che servizio è il vostro? siete solo dei truffatori.
Come potete vedere, nonostante da due mesi continuo a scrivere ora sono anche spariti. PESSIMI.NON FIDATEVI.
MA
Md. Atiqul I.
I completed extra work, yet the client took a refund and my account got suspended
Hello Fiverr,
This situation is very disappointing for me. I have been working on Fiverr for 5 years, always maintaining 5-star reviews, and never received any negative feedback on my account.
Recently, I worked with an African client. She made me do a lot of extra tasks outside the order without payment, and when I refused to continue without additional charges, she became unsatisfied. Later, she delayed the order review unnecessarily and requested a refund from support — which is unfair, because she is still using the website I designed.
When I disagreed to refund, she reported that I insulted her. She presented my words “African Woman” as hate speech, but I only mentioned it to describe her identity, not in any offensive way.
Fiverr still decided to refund her and permanently suspend my Level Two Seller account, Ticket Number: #13755545.
Is refusing to do unpaid extra work really my fault? As a Level Two Seller with a clean record, I expected fair support. Doesn’t Fiverr consider the seller’s side?
KO
Kokoa
Why Fiverr Is Failing Its Top…
Why Fiverr Is Failing Its Top Freelancers
Why Fiverr Is Failing Its Top Freelancers
As a long-time Fiverr seller with a flawless 5-star rating, I’ve built a reputation based on quality, consistency, and client satisfaction. My reviews are detailed, enthusiastic, and specific—yet none of that seems to matter.
Once I began charging higher rates that reflect the true value of my work, Fiverr drastically cut my visibility. I was removed from search pages, and my exposure plummeted. Their explanation? Vague and nonsensical.
I invested in Seller Plus and Fiverr Ads, hoping to regain visibility once more. What did I get? Nothing—except faster access to my own earnings, which I now have to pay for. That’s right: freelancers must pay Fiverr to receive their own money more quickly.
Even worse, Fiverr claims that “private, confidential reviews” are what truly matter. These are invisible to sellers, never explained, and impossible to address. No matter how perfect your public reviews are, they won’t protect you. It’s a system built on opacity and nonsense
Customer support? Passive-aggressive and unhelpful. Instead of offering solutions, they deflect and defend a broken system. Sadly, but they're employees after all.
And let’s not forget the 21% commission Fiverr takes from every order—including tips and withdrawal. Yes, even the money clients voluntarily give you is taxed by the platform.
Freelancers deserve transparency, respect, and fair treatment. Fiverr is failing us on all fronts.
AB
ALCE BOLOGNA Language T.
SCAPPATE VIA, ASSISTENZA INESISTENTE
SEMPLICEMENTE INCREDIBILE
dichiarano di controllare i freelance ma non gli interessa nulla
eliminano gli account dei freelance che così non sono più contattabili e nemmeno ti avvisano
ho speso migliaia di euro per un prodotto inutilizzabile ma loro appellandosi alle loro "policy", non solo non ti assistono, ma ti propongono altri provider che con la stessa leggerezza potrebbero sparire, truffarti e non consegnare un ordine
KN
Kim N.
I joined Fiverr's affiliate program and…
I joined Fiverr's affiliate program and promoted their platform using only the official tracking links they provided. After attracting real users and earning $507 in commissions, Fiverr suddenly refused to pay me.
What was their excuse?
"Our system shows that the majority of signups referred by your affiliate account are direct referrals from search engines..."
They claimed that I violated clause 4.1.10 of the terms, but provided no evidence. No screenshots, no tracking logs, no click data - absolutely nothing. How can you accuse someone of violating your terms without providing any evidence?
I have never linked users directly from search engines to Fiverr without my affiliate link. I followed the rules. This looks like a scam to avoid paying legitimate commissions. They profited from my traffic and then closed my account when it was due.
Stay away from Fiverr affiliate program. It is misleading, unprofessional and dishonest.
EL
Elisa
No help from customer service
My success score went down and my Level 1 Status is now at risk even though I have had satisfied customers and done everything to work professionally and fast to deliver high quality voice overs. I recently had an order from Pepsi and they were very happy about the product I delivered but still my success score is down and no one is helping me out with this through customer service. It has been weeks now with no help and my patience ran out! I really need a supervisor who can take over from here and help me out so I keep my Level 1 seller status! If I do not get help with this issue I can not see myself selling on Fiverr anymore.
AM
Athermo M.
I've spent hours to create my seller…
I've spent hours to create my seller profile and 30 minutes after launching it they sent me an email that my profile cannot be approved.
No further explanation... No one asked me anything about my profile
Lost my time but in the end probably saved more