Rachel R.
DO NOT USE FIVERR!!!!
I’m very disappointed with my experience with Fiverr. I hired a freelance trademark attorney to assist me in drafting and submitting my trademark. My trademark application was filed with an error that the attorney never informed me about. The application had to be sent to a third party for correction, and now I’m being asked to pay an additional $300 just to have it reviewed and resubmitted. I’ve tried multiple times to reach the attorney who filed my application, but I haven’t been able to get a response. I believe a partial refund was fair given the lack of communication and failure to address the issue within the required timeframe. However, Fiverr refuses to apply my $50 credit to my debit card. Instead, they have credited my account. I asked them why I would want to use their platform again after this terrible experience. They explained to me that I had 14 days after services were rendered to issue a complaint. However, I insisted that their policy should not apply in this situation. Fourteen days after services were rendered, there was nothing wrong with my application, so I had nothing to report at that time. I only learned months later—from a third party—that there was an issue with my trademark. Trademarks take months to process, so I had no reason to believe anything was wrong or that my application wasn’t being properly handled by their freelancer. If their company vetted and approved this freelancer, then the responsibility for their negligence should fall on both the freelancer and their company. Given that the full scope of services was not fulfilled, I requested that the $50 be credited back to my debit card. They have refused my request. I am writing this review to warn others that if for any reason you may have an issue with your hired freelancer, know that this platform will not handle your issue in a fair and reasonable manner. If you are considering hiring a freelancer on the Fiverr platform, make sure that you read the policy and guidelines before hiring any freelancer. My recommendation would be to not use this platform at all! The risk is NOT worth the reward.

