FiverrReviews of fiver.com

Re: Customer Support - Re: 14625219 My experience with Fiverr's culture has been extremely disappointing and, frankly, distressing. I paid approximately $7,000 to a Fiverr Pro freelancer for an AI project and was left with little to nothing to show for it. Despite the seriousness of this situation, Fiverr’s Supervisor team conducted what they described as an investigation, yet appeared to require minimal proof from the freelancer. This raises serious concerns about accountability—because properly scrutinizing the case would likely mean acknowledging that a substantial amount of money was lost without meaningful delivery. Fiver has downgraded the PRO Freelancer to a lower level 2. This is admission even feom Fiverr. Fiverr offered me $1,000 in credits to hire another freelancer to complete the project. However, they should be fully aware that finishing such a project would realistically cost at least an additional $5,000. This offer felt less like a solution and more like a symbolic gesture that does not address the actual loss incurred. When I attempted to accept the offer and request reconsideration or clarification, I was ignored. I reached out to senior figures including the CEO, Micha Kaufman directly by his email address, as well as supervisors Terry and Moriane, but received no meaningful response. Instead, Fiverr relies on technicalities, such as probably responding too late or that asking follow-up questions invalidated the offer - to withdraw what they described as a “one-time” resolution and closed the case. This approach feels like a “carrot-and-stick” tactic: presenting an offer only to take it away based on procedural loopholes. It was not only frustrating but also demeaning, especially given the scale of the financial loss and the lack of delivered work. What is most concerning is the apparent lack of empathy from Fiverr's Customer Service Supervisor level. Situations like this can involve significant personal financial strain, in some cases even loans to pay for these projects and yet the response from Fiverr’s team felt unbothered and more like I am bothering them. The broader implication is a culture that prioritizes minimizing liability over supporting high-vue customers on the platform who have clearly been wronged. In summary, my experience reflects a platform that, lacks empathy, questionable internal culture, failed to provide adequate protection, accountability, or meaningful support. I would strongly caution others, particularly with high-value projects, as resolving disputes may not be handled in a fair or empathetic manner.

La mia prima e ultima esperienza con Fiverr è stata pessima e mi auguro che più persone passino di qui prima di fare l'errore madornale di decidere di farci qualsivoglia acquisto. Sono stata stupida io a fidarmi. Ho acquistato un servizio di rigging Live2D per completare un modello che avevo già in gran parte preparato e riggato personalmente in circa il 70%, pagando già di base per intero un lavoro per cui "il freelancer" avrebbe messo mano pochissimo. Dopo la consegna (in ritardo) sono emersi problemi tecnici gravi e la freelancer ha confermato più volte che avrebbe effettuato le correzioni e fornito il file sorgente modificabile aggiornato. In seguito, però: - ha smesso di rispondere per giorni; - mi ha inviato il mio vecchio file originale invece del progetto aggiornato; - ha infine dichiarato di non riuscire più a trovare il file sorgente contenente il lavoro che avevo pagato; - le correzioni promesse non sono mai state effettuate. Ho quindi contattato l’assistenza Fiverr. Mi è stato detto che, se la freelancer non avesse risposto entro 24 ore, l’ordine sarebbe stato cancellato. Il termine è trascorso senza che io ricevessi né la cancellazione né il rimborso. Quando ho aperto una contestazione PayPal, Fiverr mi ha inviato immediatamente un messaggio sostenendo che la controversia fosse contraria ai loro Termini di servizio e invitandomi a chiuderla e tornare a trattare con la loro assistenza — la stessa assistenza che non aveva ancora risolto nulla. Mi ritrovo con un modello difettoso, senza il file sorgente aggiornato, senza possibilità di correggere il lavoro e costretta a coinvolgere PayPal per tentare di recuperare i miei soldi. La sensazione è che Fiverr tuteli molto più la propria piattaforma e i propri incassi che il cliente, anche quando esistono messaggi, prove e promesse non rispettate. Non userò mai più questo servizio e sconsiglio vivamente di accettare una consegna prima di aver verificato ogni dettaglio, perché dopo la chiusura dell’ordine la tutela del cliente diventa estremamente debole.

MY FIVERR BUSINESS ACCOUNT CREDENTIALS Remi Logicsofts Dear Fiverr Trust & Safety Team, I am writing to formally report a Fiverr seller operating under the username "dildarkhan904". This individual is actively violating Fiverr’s Terms of Service and Community Standards by participating in the sale and distribution of fake, malicious reviews on third-party platforms, specifically Google Business Profiles. Perpetrator's Fiverr Details: Fiverr Username: dildarkhan904 The Violation / Fraudulent Activity: This individual has left a completely fabricated 1-star review on my local business, RE Electrical, located in North London, United Kingdom. The reviewer carelessly linked their Fiverr seller dashboard link directly within their public Google Maps profile, exposing their operation. Definitive Evidence of Spam and Geographic Impossibility: Multiple International Locations: The Google Maps profile for this reviewer ("Dildar Khan" - Local Guide Level 4) demonstrates an impossible geographic footprint. They have recently reviewed locations in: PHFF+9X, Al Quwarah 52636, Saudi Arabia Kaleri House DILDAR KHAN KALERI MC4J+67F, Darkhast Jamal Khan, Pakistan No Transaction Record: My business is a localized electrical service operating strictly in North London. We have meticulously checked our database and have zero transaction records for anyone under this name. It is physically and logistically impossible for a user based in the Middle East or South Asia to have utilized our local services. Platform Manipulation: Offering or fulfilling services that manipulate third-party review systems (like Google Maps) is a severe breach of Fiverr's policies regarding fraudulent services. This seller is using your platform to facilitate a spam network that damages the livelihoods of legitimate small UK businesses. I urge your Trust & Safety team to investigate this seller's communications, gigs, and account history immediately and take appropriate action to remove them from your platform. I have retained screenshots of their Google profile, the fake review, and the Fiverr link they posted, which I can provide upon request. Thank you for your prompt attention to this serious matter.

My experience with Fiverr’s customer service and dispute resolution process has been extremely frustrating and disappointing. I hired a seller to create a custom video project after providing detailed instructions before placing the order. The seller confirmed they understood the requirements and assured me they could complete the project. After delivery, it became clear that the final product did not meet the agreed-upon specifications. Once I realized the seller was unable or unwilling to deliver what was promised, I requested that the order be canceled. However, the seller refused to cancel the order and instead repeatedly resubmitted the same video without making changes or addressing the issues that had been identified. The seller’s actions appeared to be focused on delaying the process rather than resolving the problem. What made the situation worse was Fiverr’s handling of the dispute. As the buyer, I was not provided with an effective way to cancel the order myself. Instead, I was forced into a revision cycle that I did not want, while the seller continued submitting the same content over and over again. Despite my repeated requests for assistance and cancellation, the issue remained unresolved for far longer than it should have. It’s been 5 days since I’ve received a response from customer service and I’ve messaged them every day. The project was time-sensitive and intended for my students’ last day of school. Because the seller failed to provide the requested service, I ultimately hired another editor to complete the project. The replacement video was successfully created and published, making it clear there was no longer any purpose in continuing the order with the original seller and I informed customer service this and provided them with a link to the video showing what I was looking for. The most disappointing aspect of this experience was the lack of urgency and support from Fiverr’s customer service team. Instead of protecting the buyer from an unproductive and stalled transaction, the system appeared to allow the seller to prolong the dispute indefinitely by repeatedly submitting the same delivery while refusing cancellation. Customers should not have to spend days or weeks trying to escape a project that was not delivered as promised. Fiverr’s dispute resolution process needs significant improvement, particularly when a buyer clearly states they no longer want revisions, no longer wish to work with the seller, and simply wants the order canceled. Based on this experience, I cannot recommend Fiverr’s customer support or dispute resolution process. Buyers deserve a fair, efficient, and transparent system, and unfortunately, that was not my experience.

Absolutely full of scammer! I was sent a scammed by a the most legitimate looking link when confirming a payment. With zero help from Fiverr then with 15min I was sent three pishing messages

Do not and i repeat DO NOT waste your time on this platform as a seller or costumer for that matter, not only do they charge both a ridiculous 20% fee, but they will not care about you as a seller what so ever, you may do everything right get 5 star reviews all over but they will still kill your entire profile and by proxy all your gigs because of their new success score system run entirely by AI, DO NOT waste your time on fiverr

Terrible no one used this my first gig was cancelled by them still not received any money or any service. my second gig they used purely AI and did not give me anything I agreed with a seller to. when I asked for my money back I am still waiting I have to go to the financia ombudsman. I thought going through PayPal would helps the matter but no. They used to be Good.

I am बेहद disappointed with my experience using Fiverr. I paid approximately £2,000 for SEO services, and after several months there were effectively zero results. Key target keywords generated no clicks, rankings declined rather than improved, and my website performance worsened during the period of work. I raised these concerns multiple times with the seller, but instead of addressing the issues, I received vague responses and was even encouraged to leave a positive review very early on, before any meaningful results were delivered. I have submitted clear evidence to Fiverr, yet support has been slow and unresponsive, with no resolution provided so far. This experience has left me feeling misled and out of pocket. I would strongly advise others to be cautious and not rely on early reviews or promises without proven results. I am still awaiting a fair resolution.