FiverrReviews of fiver.com

I am an experienced buyer and seller on the platform (today 22 reviews). Unfortunately, as a seller i discovered that it is very easy to trick the system and avoid paying the sellers. When an buyer account is closed the platform gives back the money of all open projects to the buyer, regardless of the work done by the seller. in this way, the buyer gets the project without paying anything. it is ridicolous. I got into it twice (those are the fraudolent buyers: jmanudi and georgipietr). The worst part is that the second one also had 2 reviews. those are the FOs #FO2AF3BD6042 #FO620D86673C6 FIVERR takes massive commissions from sellers and buyers too, but it clearly does not guarantee the sellers

I have been waiting for 2 weeks for support to get back to me on a petty issues caused by their product limitation - adding my billing address on a receipt

I recently had an order where as a seller I performed all the work, but the client wanted endless changes, many outside the scope of the service, so I had to stop collaborating with this person (cutting losses is the best way when dealing with Karens as no matter how many changes you do they will never be happy). And mind you I'm a "Fiverr Choice" seller and top ranked in my niche so not a newbie, 900+ orders completed successfully, and I never complain to Customer Support about anything since years and made them THOUSANDS of dollars in Fiverr Fees. At this point they only had the watermarked work. The client eventually offered to pay for the work performed "as it is" which he had just reviewed and so I delivered it (following CS advice to cooperate to find a middle ground). The buyer stole the files and didn't pay for them as he previously agreed. Fiverr said they couldn't force the buyer's payment but that I could possibly seek compensation with them, but the order MUST not be active, and therefore it needs cancellation. Following these instructions I initiate the cancellation. CS had poor attention to detail and thought that the buyer initiated the cancellation, as they didn't read the chat properly (no surprise). I correct them on this (in time). They said "sounds good", and "after this we can proceed to seek compensation". After the cancellation was finalized they turned on me and blamed me for following their advice saying that because I initiated the cancellation I "played a part in it" and this would make me not eligible for compensation. I was shocked. This became their main talking point across several CS agents. I pointed out that they omitted that this would have been an issue, and actually said quite the opposite confirming that these were the right steps, and showed them the screenshot that confirmed this. At no point they would admit that one of the CS agent was at fault and caused damage, and just derail the conversation whenever possible. Ultimately they offered me a misery of 50$ as "appreciation"(flat-out insulting), on an order worth 200$ that I fully worked for, after they bashed me with their victim blaming attitude for weeks, and saying I should have kept working with a lying, dishonest and abusive client and it was my fault for not doing so (proven by the chat and by the fact that he stole the files and broke our agreement). I said to them that this 50$ amount offered to me was VERY inappropriate considering what happened, but they had ZERO intention to do any better, and insisted that they will not do anything differently. Since "transparency" apparently is one of their core values, here is some transparency for you: Disgusting incompetent behavior.

One of the worst customer service I have ever dealt with. There's absolutely no continuity. Continuity is a requirement for effortless communication. Every 8 or so hours there's a new agent in charge of your case. Without continuity, communication slows down, as context needs to be repeated and confirmed. My case is still open after 3 days of this ordeal. So frustrating!

please support me this jop don't verify my phone number

I just had the worst experience with Fiverr Customer Service. I asked to become a seller and wasn't approved, so I contacted customer service and they deactivated my account accusing me of having more than 1 profile which is against Fiverr guidelines. The problem is that I don't have another profile and on this recently disabled profile I just paid $300 for Fiverr Learn Courses a few days ago. So now they don't want to refund me the courses and they don't undo the deactivation of my account, which was obviously incorrect based on a misunderstanding. I contacted customer service several times and they always write the same generic response.

Terrible concept where I had to pay upfront and couldnt cancel the order even though the logo designs looked like something my child had done! Stay away from Fiverr.

Wish I could minus reviews. Fiverr asked me to verify my identity. That is no problem to me, but the verification site just won’t work. I need to upload my documents, but the site doesn’t do anything. I need to click on a button, but the button is basically dead. I tried for hours, refreshed the site a million times but it is still the same. I already contacted the support, but I didn’t get an answer yet. I got much money on pending clearance and I can’t afford to lose the money I worked for. But I just see no option to upload the documents if the site where I should do that is just dead. The notification I got says "Please take a moment to verify your identity within 14 days. After 14 days your account will be restricted from creating gigs, receiving new orders and withdrawing funds". So my money would be gone, just because their verification system on the website doesn't work. That is a big issue. I raised this issue months ago and it is still not resolved.