Five9Reviews of five9.com

Our account rep is great, we love and use five9 daily. Some call quality issues here and there that seem to just be some issues on you guys end but they dont last long and resolve them selves.

We have had some major issue in the past and told it was our issue but was, in fact, your technical mishap.

Five9 has been a critical partner in our telemarketing operations within our organization. From on-boarding to now (3 years later) we have had nothing but success. Always prompt with custom solutions, always courteous and professional with communications. Five9 was a home run for us. I would recommend their solution to any business large or small.

Support is getting better when there are issues, and there are a lot of tools for reporting.

great staff and great product

Five9 has been a good partner through our time with them. Regular checkings and responsiveness to our requests has been the name of the game.

Customer service has been excellent. I highly recommend five9.

We use Five9s for an inbound call center. The call quality and reliability of the soft phones are good, but did take some getting used to for reps that were used to physical phones. Two particular differences to be aware of is that it is not practical to have the soft phones ring audibly and there is as of yet, no call park function. The Five9s account teams are great - from sign up, set up to ongoing support. They are decently proactive in managing our account.