Five9Reviews of five9.com

Great tool, good support, whenever needed

Five9 thus far has had AMAZING customer service practices and seems very open and honest. The implementation team and our assigned support team with Five9 has been awesome. I cannot speak enough praises about Allen Miller, Fredrick Veloira, Rosana Palco, Jeff Espinas, Pauline VanBackle, Kyle Shandera and Amanda Barrett have been phenomenal and so incredibly helpful! These individuals truly made me glad I chose to go with Five9 and look forward to adding more to the platform and with any additional Five9 services offered. My Five9 implementation team consisted of Rosana and Fred. They have been SO kind, informative and incredibly helpful during this process. I also am in awe of the assistance given by Jeff, my TSM and Pauline, my CSM. Allen and Kyle both assisted me with products, details and answering the hard questions (well, hard in my mind anyway!) My company moved to Five9 recently, from another CRM platform where we felt lied to and that the service wasn't good enough to keep us. The fact that we moved from a platform with feelings like that to a platform like Five9 has been a breath of fresh air to say the least! The assistance, kindness, knowledge and transparency of their products and billing is beyond impressive.

Their UI is pretty decent for agents, but their administration and support is downright awful. Their ACD options leaves a lot to be desired and are behind their competitors. I think they are primarily designed as an outbound solution rather than an inbound solution. If the system works, then it's an above-average cloud solution, but if the system doesn't work, then you're in trouble. Their support staff is based overseas and doesn't understand telecom basics or even their own system. You'll be hounded by them CONSTANTLY asking for inane details or just wanting to close out tickets for no reason.

The technical support and sales team were very helpful in getting me up and running very quickly. The easiest and best dialer on the market that I found

A great solution if you need your agents to work in the office and at home. Easy to monitor agents to make sure everyone is doing what they are supposed too. Any time you have a technical issue support is there for you. Issue very rarely last more then a day. The support team keeps you updated on the issue and the progress.

Very dependable service, great customer support. Issues always resolved in a timely manner. Many features to meet and customize all business needs.

Been using them for almost 3y. It's worth the money. You just need to understand that it's probably not for small business. You need the path for them to work on

I have been utilizing Five9 with the company for about seven years now, and I have never had issues understanding or navigating through the Softphone, Website, Virtual Manager, or Integration. I would recommend using Five9 if you are serious about your business and only expect the best from a company.