Five9Reviews of five9.com

The service is very easy to configure and start using. It works very well and helps our interviewers maintain efficiency with their outbound calls.

Five9 has been a very flexible platform for us. We are able to accomplish our needs through the flexibility of their IVR. We do run into some things that are typical of having a system that's based in the cloud. For example a little bit more latency, but that is a nature of having systems that are remote to your offices. Otherwise we've been happy with Five9 and would certainly recommend that others consider them for their contact center solution.

Very professional and efficient!

I've been pretty happy with Five9. Their uptime is better than other contact solutions I've used and the interfaces, if a little outdated, are generally simple to use. More complexity and non-standard usage can become difficult but for standard use cases, it works great.

Five9 has helped revolutionize the way we assist our customers! Since the first day of trying it out and as we go through this pandemic, Five9 has helped us take care of what matters most, our customers. The features it contains makes it quick and efficient for us to handle our volume of calls even with a minimized staff. Their customer support is always in hand and will respond very quickly to any sort of disruptions you may help and act to get you back up through any minor and major issues.

I really enjoy working with experts to resolve problems.This team is dedicated to fixing any issue that pops up and is very responsive to my concerns.

Service is excellent, we recently transitioned all our employees to WFH, which we were able to do in just a few days, thanks to Five9. We have had no issues since moving everyone. We have not had any outages with Five9 and the customer service / tech support team is very quick to help, and any questions we have had are always answered very quickly.

The product is great. Couldn't ask for much more. The implementation team was extremely responsive as was the sales team.