Linda White I.
Not so good customer servic
I placed an order for a project but didn’t receive all the pieces, as one of the items wasn’t available. Because I needed all of the parts, I didn’t want a partial order, so I requested a refund. Two weeks and 2 emails later, I finally receive the return instructions, indicating I would receive my refund when they received the package. I sent the package, at my expense, via UPS. The package was delivered 7 days ago, to their location. I’ve emailed twice, and still haven’t received a refund. I will never use this company again. At this point, it’s not about the refund amount, but about customer service…which is not so good.
Response from FittingsnvalvesJun 3, 2024
With all due respect, we did not have one of the items and the others were shipped and delivered promptly. The out of stock item was immediately refunded and the status communicated with the customer. We had recently received the returned items back and refunded the customer. We apologize for any neglect felt, however the $35.28 plus shipping has been refunded.