carl A.
Don't waste your time looking further, this is your new plumbing supply home
I've been sourcing all of my Schedule 40 black steel fittings, nipples and valves from the FittingsNValves ownership team's prior enterprise since summer of 2015. My 5 1/2 year experience has been -- with very occasional exception -- a consistently high value proposition, top level customer-focused support, assertive pricing vis a vis rest of marketplace and -- perhaps most importantly -- fluid exchange of communication so that on the very rare occasion when I needed to reach out for explanation or correction, they had team members qualified and engaged in the process able to take accountability and dive in pronto. Bottom line is I was very happy and usually, with other suppliers, I'm not. So when I was informed that the ownership team was going to transition over to new entity and attempt raise the bar by rolling out FittingsNValves I was understandably doubtful they could bump up the bar but certainly hopeful they'd prove me wrong. They've apparently tweaked their model, streamlined some core competencies while shaving off some peripheral underperformers that have essentially enabled them to refine the 80/20 rule and now meet my needs with even a bit more precision and more attractive margins (for them and me) than previously. Usually, I'm 1,000% "if it ain't broke, don't fix it". These guys' previous online plumbing & piping direct supply vehicle was definitely not broke --- but they went out and made it better anyways! Trust me -- I am a supply chain horse's ass and most of my suppliers want to kick me to the curb few times a year because I'm barely worth the hassle. This is going to sound like a pitch line but it's not: FittingsNValves is the absolute best mix of service, selection and streamlined value source of these imported and domestic plumbing & piping parts you will find. I'm glad they proved me wrong.