Fitsupplylab Reviews | Read Customer Reviews of fitsupplylab.com

Fitsupplylab Reviews | Read Customer Reviews of fitsupplylab.com

Fitsupplylab reviews

59 approved reviews, newest moderated first

Mark G.
Mar 18, 2026
EMS AB training is the real thing!
The EMS concept for ab training made perfect sense, but it was priced a bit out of my range. Putting the device on a "1/2 price friday sale" was all I needed to make decision. I'm glad I did. It arrived 3 days ago and I've used it each day. The quality could not be better. I'm looking forward to its continued use.
Response from FitsupplylabJun 24, 2026
Hello Mark, thank you for the fantastic review! We agree, the science behind clinical EMS makes perfect sense, and we are thrilled you took advantage of the sale to try it for yourself. Hearing that the quality exceeded your expectations is exactly why we built the ImpulseX. Enjoy the continued use, and let us know if you need any tips on maximizing your results! Best regards, Fitsupplylab Customer Care
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Dave
Mar 12, 2026
Product and service is excellent
Product and service is excellent! Kudos to you guys. At first it was uncomfortable to use but when I get used to it, it’s really great.
Response from FitsupplylabJun 24, 2026
Hello Dave, thank you for the 5-star rating and the kind words about our service team! The deep muscle contractions from EMS can definitely feel a bit surprising during the first few sessions, but as you mentioned, once your muscles adjust, it feels incredibly effective. Keep up the great work, and don't hesitate to reach out if you ever need anything else. Best regards, Fitsupplylab Customer Care
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drew
Mar 10, 2026
No Refund Policy???
No Refund Policy??? In the add it clearly states that you can try this product for free and return it if you don't like it. The product is very cheaply made; I should have known. When trying to control the EMS device, it does not work well at all. It does not respond to turning on and off, basically. When I was able to get it working it hurts your skin it shocks you badly. I asked for a refund, they are telling me I have to pay to send it to the Netherlands, which costs more than the product! I am starting to learn now this products on SHOP, TIK-TOK, FB, are all very cheap and are there to collect money. I have fallen for too many of this and its a drag when you waste money on this stuff. Please don't waste your money on this product; its cheap and does not work.
Response from FitsupplylabJun 24, 2026
Hello Drew, we are genuinely sorry to hear about your frustrating experience. We want to address your technical feedback directly: because our devices use powerful, clinical-grade EMS, they require proper skin contact and a slight amount of moisture to conduct the current smoothly. If the belt is applied to completely dry skin, it can cause the stinging sensation you described. It is a highly effective device when set up and adjusted correctly! Please reach out to our support team directly, mention this review, and we will work out a fair, alternative resolution for you immediately. Best regards, Fitsupplylab Customer Care
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Robert B.
Feb 27, 2026
This company is a complete FRAUD
This company is a complete FRAUD. They say that the product was shipped by GOFO but the shipper is a fake shipping companty that keeps saying they don't have the package and yet FitSupply gives you fake tracking. Don't give them your money. You will get screwed.
Response from FitsupplylabJun 24, 2026
Hello Robert, we take accusations of fraud very seriously. We want to assure you, and anyone reading this, that FitSupplyLab has never, and will never, issue fake tracking numbers. GOFO is a legitimate international logistics partner we use for the first leg of transit before the package is handed off to your local courier (like USPS or your national post). Sometimes, third-party tracking portals experience syncing delays during this handover, which understandably causes frustration. However, your money is completely safe. If a courier ever loses a package in transit, you are 100% protected by our delivery guarantee. Please email our support team immediately with your order number. If the courier has lost your package, we will dispatch a replacement today or issue a full refund. Best regards, Fitsupplylab Customer Care
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Walter B.
Feb 24, 2026
Great product - Good Customer Service
Received within an acceptable time frame. Had a problem with the belt at first, didn't seem to be working, emailed customer services and they responded within 24 hours, turns out the problem was with me not the belt, has been working fine since then. I am more than happy with my purchase.
Response from FitsupplylabJun 24, 2026
Hello Walter, thank you for the 5-star review and your honesty! Our clinical-grade EMS technology can sometimes have a slight learning curve right out of the box, which is exactly why our support team is always on standby to help. We are thrilled we could get you up and running within 24 hours and that you are loving the device. Enjoy the results, and let us know if you ever need anything else! Best regards, Fitsupplylab Customer Care
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customer
Feb 12, 2026
From day 1 they let me no when the…
From day 1 they let me no when the shipment was ordered, received and then dispatched, all the way through to myself receiving the product. The product it self certainly working for me especially my biceps, my daughter has ordered the same product.
Response from FitsupplylabJun 24, 2026
Hello there, thank you so much for the amazing review! We believe that keeping you informed every step of the way, from order to delivery, is just as important as the quality of the product itself. It's fantastic to hear you're seeing such great results with your bicep training! The highest compliment we can receive as a brand is a recommendation to family, so please pass our thanks along to your daughter as well. Best regards, Fitsupplylab Customer Care
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Edward
Feb 12, 2026
This is exactly what they said it was
This is exactly what they said it was, I can feel the burn. No pain, no gain
Response from FitsupplylabJun 24, 2026
Hello Ed, thank you for the 5-star review! We engineered our devices to deliver real, clinical-grade muscle contractions, so it’s fantastic to hear you're feeling that deep core engagement right away. We appreciate you trusting us over the gimmicks. Keep up the great work! Best regards, Fitsupplylab Customer Care
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William J.
Feb 6, 2026
Better than Ape Born
Better than Ape Born
Response from FitsupplylabJun 24, 2026
Hello William, thanks for the 5 stars! We built the ImpulseX to be the most effective and quality built EMS system on the market, so hearing that it stands out means a lot to us. Enjoy the results. Best regards, Fitsupplylab Customer Care
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