John M.
I had a problem with my device
I had a problem with my device, it stopped functioning after a few weeks, I reported this to the company and they arranged a replacement immediately. Their customer service was impeccable.

FitSupplyLab is a fitness and performance-focused brand dedicated to helping people train smarter, recover more efficiently, and support their bodies with practical, technology-driven solutions.Our primary focus is on high-quality EMS training devices designed for home use. This technology is used to support muscle activation, enhance recovery, and improve training efficiency. FitSupplyLab serves individuals with active lifestyles who value effectiveness, convenience, and reliable performance tools.We place strong emphasis on product quality, clear communication, and a transparent customer experience. From ordering and shipping to after-sales support, we aim to provide reliable service and accurate information at every stage. All orders are shipped with tracking, allowing customers to follow their delivery easily.Customer satisfaction is central to everything we do. Our support team is available daily to answer questions, provide assistance, and resolve any issues carefully and professionally. We actively use customer feedback to improve both our products and our service.FitSupplyLab is built for people who take their training, recovery, and overall performance seriously, and who expect quality, clarity, and dependable support from the brands they choose.
Fitsupplylab (fitsupplylab.com) has 59 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Fitness & Weight Lifting
Excellent

Fitness & Weight Lifting · Benicia, California
Excellent

Fitness & Weight Lifting · Los Angeles, California
Excellent
Fitness & Weight Lifting
Excellent
59 approved reviews, newest moderated first
John M.
I had a problem with my device, it stopped functioning after a few weeks, I reported this to the company and they arranged a replacement immediately. Their customer service was impeccable.
steven B.
The muscle twitching sensation takes 2-3 sessions to get used to. At first it feels strange, but once u get accustomed to how EMS feels, its actually pretty relaxing
Quinn T.
I bought a kit from fitsupplylab , kit arrived within a week , it was really good quality and contained more than I expected. The kit worked well actually I was impressed how well! After a few weeks of use unfortunately the abs belt stopped working, I contacted them sent a short video showing the issue and true to their word they replaced it free of charge within a week. Would definitely recommend them. And use them again. well done guys excellent 5 star customer service
curtis W.
I initially completed a comparison review with Impulse and a competitor product. I decided to go with Impulse as the reviews were close. I will say that I’m beyond pleased and impressed with the product and the customer service provided. The team responded almost immediately to my email concerning a shipment issue. When I say immediately I mean in less than 10 minutes. Very professional and respectful. Wishing 24 hours my concern had been resolved and original items have been shipped. I will be ordering more products again soon. For anyone having doubts about ordering, I will say you don’t have to worry about a thing.
Response from FitsupplylabOct 10, 2026
Thank you, Curtis! We really appreciate you taking the time to share your detailed experience and recommendation.
Panagiotis S.
I have not yet recieved my product which was ordered and paid for over 2 months ago. No response from the company when I tried to bring this to their attention!!
Response from FitsupplylabOct 10, 2026
We're sorry to hear about your frustration, Panagiotis. However, we have not received any emails from you, nor are we able to find your name or order in our system. Please contact our support team at [email protected] directly with your order number or email address so we can look into this for you.
Syed S.
I ordered this product, which was working well. I was seeing results, unfortunately stopped working over a few weeks. I contacted support and after investigation I was sent a new set. I received today. The product is really good, getting results. Customer service is five star. Delivery service was tracked, really pleased with my experience. Thank you
Response from FitsupplylabOct 10, 2026
Thank you, Syed! We really appreciate your kind words about our customer service and tracking. Happy to hear everything is working well now.
Shady F.
I got a defective product not sure why I contacted the support team abd they responded quickly with instructions and then they replaced it with new one..their team support name Lovely she is amazing and very nice to communicate and help
Response from FitsupplylabOct 10, 2026
Thanks for the review, Shady! Awesome to hear that Lovely was able to assist you so well and get a replacement sorted out right away.
Jonathan B.
Good product. Excellent support with the issues I had, friendly helpful and quickly resolved.
Response from FitsupplylabOct 10, 2026
Thanks for the review, Jonathan! Awesome to hear our support team could help you out and resolve everything quickly.