Fitsupplylab Reviews | Read Customer Reviews of fitsupplylab.com

Fitsupplylab Reviews | Read Customer Reviews of fitsupplylab.com

Fitsupplylab reviews

59 approved reviews, newest moderated first

Dean G.
Jul 6, 2026
DEFECTIVE EQUIPMENT AND BAD CUSTOMER SERVICE
So far I am not happy with the service as the belt doesn't work It has no power ....the arm bands work nicely I like them ..but the main piece doesn't work It has no power I've showed them a video and they keep saying that they're sorry but they don't do anything about it I don't understand what they want me to do. They keep saying please accept our apology. They have to send my video for review? They keep giving me the runaround and I don't like to be treated like this nobody should get treated like that by a company that they send money to buy a product and good faith and they just give you a run around . They make excuses and there's nothing really happening they can't even be honourable and send the replacement. It's very uncivilised behaviour
Response from FitsupplylabJul 7, 2026
Hi Dean, I am incredibly sorry for the frustration and the experience you’ve had. This is absolutely not the standard of service we stand for at FitSupplyLab, and you should never feel like you are getting the runaround. We want to make this right for you immediately. Please send an email directly to our team at [email protected] with your order details. We will bypass any further review delays and arrange a solid solution or a fresh replacement belt for you right away.
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Paola M.
Jun 27, 2026
Don’t WASTE your money. It’s made in CHINA.
I received the products with high hopes that it will be of good quality as the price is more than 100$. Turns out, i shouldve just bought the cheap ones from amazon as it wouldnt have any problem with the refund. They guaranteed a 90 day gurantee of full refund you will have to pay for the shipping back to their office (which is a residential area) in The Netherlands, which was not mentioned in their website. It’s pretty much a scam. If you try to return the item they will offer you a discount and if you say no, they will offer you a further discount. The experience was horrible as it will come to a point when they will stop responding to you if you insist on returning the item. They only responded to me because o filed a dispute with the card that I used. But yes, the quality of the product is very low. And customer service is bad.
Response from FitsupplylabJul 7, 2026
Hi Paola, we sincerely apologize for the poor communication and the runaround regarding your return. This does not reflect our service standards at all, and you should never have had to file a dispute to get our attention. We want to resolve this for you right away. Please reach out to our team at [email protected] with your order details so we can personally step in, verify your case, and make sure you are fully taken care of properly.
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melih P.
Jun 13, 2026
DONT PURCHASE ANY ITEM FROM THIS…
DONT PURCHASE ANY ITEM FROM THIS COMPANY. They are SCAMMERS!!! They don’t answer your emails or calls!!! I just started dispute processing on my card!!! Save your money and headache!!!!!
Response from FitsupplylabJun 24, 2026
We completely understand you are frustrated, but we want to clear up the communication issue here. Our support team has actually been actively responding to your emails regarding your order. While we do have set business hours for our phone lines, which is likely why your call was missed if it was placed during downtime, we absolutely do not ignore our customers, and your emails have been answered. We are a real team, and we are still fully committed to helping you find a fair resolution. Please check your inbox (and your spam folder, just in case!) for our latest reply so we can get this sorted out for you. Best regards, Fitsupplylab Customer Care
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Mark O.
Jun 9, 2026
I’m enjoying the belt
I’m enjoying the belt, it seems to be working as my abs contact. It could use a better way to strap it on, it’s cumbersome, way too long for me to stretch it around to get it tight.
Response from FitsupplylabJun 24, 2026
Thank you for the great review and your honest feedback! We are thrilled to hear you're enjoying the ImpulseX. Regarding the length of the belt: because we wanted to ensure the device comfortably fits a wide variety of body types and waist sizes, the strap is intentionally designed on the longer side. However, we completely understand how the extra material can feel a bit cumbersome to wrap tightly if you have a slimmer waist. We truly appreciate your feedback on the strapping mechanism, as we are constantly looking for ways to improve our designs based on real customer experiences. Keep up the great work with your core routine, and let us know if you ever need anything else! Best regards, Fitsupplylab Customer Care
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Chuck B.
Jun 4, 2026
Too soon to leave reviews
Too soon to leave reviews
Response from FitsupplylabJun 24, 2026
Completely understandable! We know that true core transformation takes time and consistency, so we don't expect you to have a final verdict just yet. Take your time getting used to the device, stick to your daily routine, and feel free to update your review later on once you've really experienced the results. If you need any setup tips in the meantime, our support team is always here to help! Best regards, Fitsupplylab Customer Care
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MAX
May 29, 2026
Very good product
Works as described and is more than powerful enough to make the muscles work. Best thing I love about this product is no jell pads. Just spray water on the pads strap it to you and turn on. No mess, no annoyance!
Response from FitsupplylabJun 24, 2026
Thank you for the fantastic 5-star review! You nailed exactly why we engineered the ImpulseX the way we did. We were tired of the messy, expensive, sticky replacement gel pads that other brands rely on, so we designed a premium system that just needs a quick spray of water to deliver clinical-grade power. We are thrilled that the hassle-free setup is working perfectly for you. Keep up the great work! Best regards, Fitsupplylab Customer Care
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Gary B.
May 26, 2026
Buy this NOW
Was very skeptical to try but it blew me away. Very powerful and intense even on low intensity. Abs have never been more sculptured and tight. Highly highly recommend 👍
Response from FitsupplylabJun 24, 2026
Thank you for the fantastic recommendation! It is completely normal to be skeptical at first, but we love hearing how quickly our clinical-grade EMS tech proves itself. We engineered the ImpulseX to deliver real, powerful contractions that you can actually feel working. We are absolutely thrilled that your core is feeling tighter and more sculpted. Keep up the amazing work! Best regards, Fitsupplylab Customer Care
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Mark W.
May 25, 2026
Product Good, Customer Service Fail.
Very happy with the product that gets 4 stars, customer service not so much -1. I ordered 2 belts by mistake and contacted customer service immediatly. 2 weeks later they said that the items had already been shipped so couldnt change and offered 25% discount if I kept second belt. 1 belt finaly arrived but not second, now they will not return email or refund cost of second belt.
Response from FitsupplylabJun 24, 2026
Thank you for your honest feedback. We are thrilled that you love the product itself, but we completely agree that our customer service fell short of our usual standards here. A two-week response time is unacceptable, and we sincerely apologize for the frustration regarding your accidental double order and the missing second belt. We want to fix this and issue your refund immediately. Please email our management team directly at [email protected] and put 'Trustpilot Priority' in the subject line. We will locate your ticket right away, ensure you are fully refunded for the second belt, and make sure you aren't left out of pocket. We look forward to making this right for you. Best regards, Fitsupplylab Customer Support
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