Fitness SuperstoreReviews of fitnesssuperstore.com

Visited the Gateshead site, staff (Mark) support and knowledge was excellent and attitude was very warm. Kit available to test was extensive ad helped in making the right choice

I had a very pleasant experience at the Meadowhall store in Sheffield, served by Sarah (11825057)) who helped me find the right dumbbells and kettlebells at the right price, even helped me get all of it to my car on the parking. Helpful people and a very decent selection of items at all prices, from budget to premium.

Fitness Superstore is a legit, honest company that has superior customer service. Prior to any purchases I make I do an obsessive amount of research. I was wanting a remanufactured Matrix Climbmill as I didn’t want to take the chance of buying used or refurbished and buying new wasn’t an option. Finding a company online to purchase a remanufactured piece of exercise equipment over $5500 was a huge risk and through my research I was startled to find many scam companies. I actually found more scams than I found real. My research kept me coming back to Fitness Superstore as they appeared the most legit with the best cost and customer service so I took the risk and spent over $7,500 on a remanufactured Matrix C7xi Climbmill and a Viking Rower and after all is said and done I am happy to give this company 5 stars. Were they perfect? No, there were a couple minor things along the way but any errors were quickly remedied and made up for by their stellar customer service. The minor issues included; They didn’t send the mat for the rower with the rower, instead they planned on sending it with the climbmill, however, the climbmill wasn’t scheduled to be shipped for an additional month after the rower which didn’t make sense as I wanted to use the rower immediately. 1 quick email and they quickly realized the error in that process and shipped it overnight. The climbmill arrived close to their estimate in immaculate condition, extremely well packed in a crate, seriously, no one could tell this was used except for the wheels that it rolled on to be moved, which I could care less about. The sweat tray was missing and again 1 quick message and they corrected it immediately, apologized for the error and sent it out. So, for all those obsessive researchers out there - look no further. Use this company, they are human and not perfect, but the best you will likely find and people you can trust. Through the entire process I likely sent them around 20 emails and every time they got back to me immediately answering all of my questions and concerns without a hint of irritation. It is rare to find people anymore that take pride in what they do but that is my assessment of the individuals that work there. I would use them again in a heartbeat. Josh Sizemore 7/26/2022

What a great machine. This gym does virtually anything you can do in an actual gym. The gym arrived on time, it was packaged well and it took me about 5 hours to fully assemble. I had a few scratches from assembly and the manufacturer shipped me free touch up paint without hesitation. Great service, great products, and great overall experience.

Purchase was easy and it was easy fore to pick up my equipment... staff help load the product in my car and I was out in less than 10 min...

Went to Fitness Superstore Sheffield to view treadmills & was assisted by store Manager Justin Logan. It was very good to have a one to one conversation in person and to be advised on the different models available and which would be best suited to our needs, it means a lot when we know very little on the matter. Justin was most welcoming, helpful and even let us try them out, after which we made a there and then purchase. Would definitely recommend.

Team did a great job - from start to finish...very reliable. Equipment works great. Would highly recommend.

Great customer service! Delivered equipment faster than expected!