Janet
Buyers Beware!!
BUYERS BEWARE!!! We purchased a supposedly "Remanufactured" Woodway Desmo S treadmill from Fitness Superstore and this machine has been nothing but trouble. There is no way it could have ever been refurbished considering the shape we got it in......broken support brackets, rubber control module bumpers popping up, rubbing/squeaking treadmill belt, zip ties holding wires to the outside of the metal deck, original bent up commercial plug still attached, rusting handlebars, old grease and dirt throughout the treadmill motor and bearings. We asked for a refund twice and was told that it was not in the owner's best interest so he gave us an extended 3 year warranty instead. And now still within our "3 year warranty", he won't even communicate with us anymore. I don't know where all the glowing happy customers are coming from in these reviews but I'd be a bit cautious in purchasing from this company!