Fitness Superstore, specializes in selling both new & remanufactured fitness equipment brands like Life Fitness, Precor, & Technogym at up to 60% off retail. All equipment includes a warranty, along with the option of up to 5 year parts & on-site labor warranties. We are located in California and we offer both shipping and installation throughout the USA. We sell both home & commercial grade ellipticals, treadmills, exercise bikes, stair steppers, strength training equipment, and more. Brands we sell include Cybex, Freemotion, French Fitness, Life Fitness, Matrix, Power Plate, Precor, Stairmaster, Star Trac, Technogym, True Fitness, Versaclimber, Woodway, & more.
Fitness Superstore (fitnesssuperstore.com) has 295 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Also known as
fitnesssuperstore.com
Website
fitnesssuperstore.com
Category
Fitness & Weight Lifting
Location
Benicia, California
Listed on Five Star Index
2026
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Most recent review: July 2026.
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Fitness Superstore was professional about my upright bike purchase from the beginning order I placed on the phone through the delivery and set up at my house.
DT
Damian T.
Personal and helpful customer service
Personal and helpful customer service. Product arrived as described in great condition and in a timely manner. Will always use Fitness Superstore.
BG
Bryce G.
The delivery team did an excellent job…
The delivery team did an excellent job of setup and cleanup.
MS
mgl S.
Quality of products is best as…
Quality of products is best as promised…
Definitely shop again
GA
Gerard A B.
Very pleasant experience with Fitness…
Very pleasant experience with Fitness Superstore. The customer service team was in constant contact with me during the whole transaction process, from original online purchase to the installation and delivery weeks later. Highly recommended.
DD
DD
FALSE ADVERTISING/ UPDATE
I have zero idea how this place has received 5 stars. We ordered 4 pieces of equipment based on their website video claiming to "re-manufacture". This is false advertising at it's best. Only one of the four pieces was in the expected condition when it arrived. We ordered in March and the company has finally agreed to refund our money on a Stairmaster Gauntlet that we have been unable to use. When the repair technician tool the side panels off, all of the parts were corroded, filthy, and the machine keeps shorting out. The first set of replacement parts didn't fix the problem and the second part sent out was broken. There is no way this machine was even inspected, much less re-manufactured. It has been a giant eye-sore in the gym for 2 months now. Their customer service is friendly and tells you what you want to hear, but you are not getting what they advertise. We paid more because we thought we were getting more. NOT SO!
UPDATE (1/2/2024): While I stand behind my original review, I have upgraded them to 3 stars simply because the owner of the company contacted me personally and followed through until the situation was remedied. They finally replaced the junk machine, offered extended warranties on my remaining pieces, and gave us a nice credit toward another machine. I used the credit and received a machine that was the quality I expected.
Response from Fitness SuperstoreMay 14, 2024
Our customer, Dee Dee (near Lubbock), bought 4 pieces of remanufactured fitness equipment on February 23, 2023. She did not have a great experience when she initially received the machines, as one of those machines appeared to miss our quality control check. However, I do believe, at an upper management level, that we did everything possible to make up for the transaction and make the customer feel like they got a fair deal.
To explain in detail, Dee Dee (our point of contact) bought 1 Precor RBK 835 Recumbent Bike, 2 Cybex 770T Treadmills, and 1 StairMaster Gauntlet Stepmill w/TS1 Touch Screen. The equipment was received by the customer in April. The Precor Bike was reported to have been working well, no issues. One of the Cybex Treadmills was reported to have arrived dirty, however, we never received pictures of it nor got an opportunity to clean it. The 3rd machine, which is their second Cybex Treadmill, arrived dirty and with minor shipping damage. We received photos reporting the incident. After analyzing the pictures, we believe something pierced the packaging of the crate in transit, and fell and broke the front shroud. Since the packaging was pierced and the motor / electronic area was exposed, we believe it got subjected to the elements in transit. We set up a service provider to resolve the Cybex Treadmill and it was fixed on the first visit. As of this writing, May of 2024, none of these units has been reported as having issues since.
We package our equipment very well, which is described with pictures & a written description on our website (From the home page, go to our "Shipping" page, then the "Crating Process" sublink for more details). Still, 2% of equipment does experience shipping damage, usually minor or moderate.
The final unit, the StairMaster Gauntlet, was not remanufactured up to our standards at all. We think that we somehow mixed up machines before the crating process, thus sending out a machine that was not close to our remanufacturing standards. We immediately acted on this mix-up and contacted a service provider in the customer's city of residence. It also took longer than our average service call to fix, as the customer's area of residence is roughly 5 hours from a major city. After 3 service provider visits without results at par with our standards, the customer requested a replacement unit at our cost, which we agreed to, along with removal of the damaged unit. A couple weeks after making the request, in the middle of the remanufacturing process, the customer requested a cancellation of the replacement unit, for us to pick up the old unit, and for full refund of the StairMaster Gauntlet only, which we agreed to and promptly executed.
To attempt to make up for the trouble and downtime of equipment at her facility, we extended her warranty from 1 year to 2 years on the 3 pieces she was happy with, and we offered a $2000 store credit. She used that credit towards the purchase of a Precor Stepper, which the customer reported that she was happy with.
RY
Redsnow Y.
#Pre-sales Consulting#
It is a promote and efficient reply from the Fitness Superstore group when I am missing myself to source a model NOT available in my country! Unforgettable to visiting it's official website. It is Five Star+, and you can feel the careful support when you place an order. Wish to buy fitness equipment from this company in future. Thank you so much.
DE
Demarkes
I had questions regarding the FFB Black…
I had questions regarding the FFB Black Leverage Squat machine, and the costumer service was by far the best I have ever had from a company online. I was trying to decide between 2 machines and being able to get the answers I needed quickly definitely made my decision for me. Once I purchased the machine, I was updated via email about the tracking 100% of the way, it only took @2 weeks for delivery (if that). The assembly of this machine wasn't hard at all (I will say this... Figure out which bolts and washers are which they are NOT labeled) and the packing of each individual piece... Hands down the BEST packing I have ever seen (I think it took just as long to unpack each piece as it did to assemble the whole unit lol). I've only used the machine twice since receiving it and I absolutely love it!! I can finally get back to pain free knees when I squat super deep, and I can also add reverse lunges back into my leg routine!! I'm 6' tall and I have no problem when I'm fully extended ready to squat (both using the angles foot plate and the flat plate on the floor). The calf raise bar, with a size 13 shoe I can still get a stretch going down, but not as deep as I like... However no problem at all with the stretch raising (again I'm 6'). The motion of the machine is silky smooth and whisper quiet.
