Tama C.
Advice: Book Directly, Avoid Poor Service
Advice: Book directly with the place that does the testing. Fitnescity is only a booking agent, that raises the price and takes a cut. The service it books for you would be much better by the fitness centers themselves. First, The driving directions I was given led me to believe it was at a hospital rehab center. Instead, I ended up outside a large gym, with no labeling of Fitnescity or the Hospital Name. I called three phone numbers for Fitnescity before getting a human, who then apologized but said the testing was in the gym. Once in the rehab center of "hospital,' a technician got me for my testing. Turns out I could have had the same testing for a significant amount less money AND he would have sat down with me to go over the results. Instead, I got a print out then a weekend later an email from Fitnescity that I could access my results, if I filled out a form, which i had already filled out once. I did it two more times, then went around with the phone calls and emails again. I got one line, finally, and the pages would not load fully. It took 24 hours before the images would load fully. Whew! So - now I can access my results. BUT without paying more, I can't ask any questions. Like why is my RMR listed in the 1300's AND in the 1500's? Which is it? And why has a calorie deficit not resulted in weight loss. This makes no sense. It would be helpful to have someone to talk it through with. But with Fitnescity - you have to pay extra for that, I guess. BTW - it is included if you book directly through the rehab center - Part of their SERVICE. Wow! A concept!