Fitness San FranciscoReviews of fitnescity.com

Go elsewhere. My experience with Fitnescity was extremely frustrating. They require you to pay upfront before you can even see available appointment times, leaving you stuck if none fit your schedule. Even worse, you’re forced to agree to sharing your privacy and test results with Fitnescity, with no option to opt out. I also discovered afterward that it would have been cheaper to book directly with the testing vendor. Poor transparency, unnecessary privacy requirements, and high pricing. I would 100% NOT recommend Fitnescity

Terrible customer support. I explained the issue clearly, and they responded by basically restating my problem with no solution. It felt like a robot response, not real help. Extremely frustrating and a waste of time. I want a refund.

This is another tech-bro startup, middle-man-as-a-service, California based "Tech industry can do no harm mindset" absolute bull shit company whose entire valuation is based on providing 0 actual services or information you wouldn't be able to do yourself. They can't schedule to save their lives, the data they give you is a slightly more formatted version of what you'll get from the scanning provider. Just call a local DEXA imaging place yourself and avoid this headache. EDIT: After I complained via email, Fitnescity refunded my unused scan after I said I no longer had interest in pursuing. They then said they would do an additional refund if I would consider DELETING THIS REVIEW. When I called them out for basically extorting me for a good review they said they "misspoke". What a scummy operation. Seriously people, avoid this. You are giving them your personal health information.

Ugh, just like everyone else on this site, I wish I had seen these reviews before booking with Fitnescity. It's a total scam. I spent hundreds of dollars to book a scan at a facility 15 minutes from my house that they claimed had availability the following week. When the facility finally called, they told me that location had closed several months prior, and that their next availability was 2 months later at a facility over an hour from my house. I emailed Fitnescity to get a refund, then emailed again, then again, and they didn't reply until I threatened to initiate a chargeback with my credit card company. At that point, they refunded some (BUT NOT ALL) of the money I had paid - I am still waiting to hear back from them to get the rest. I highly recommend you steer clear from Fitnescity unless you like spending money on a headache.

It took AGES to get results, and when I finally did, I was stood up on the phone appointment where we were supposed to discuss the results…after MONTHS of waiting. I then tried to get in touch with them and all of my emails were ignored. Just go through your doctor and insurance—cheaper, faster, more thorough. Awful service.

If I could give negative stars, I would. From poor scheduing, to the amount of time to get your results, to offering but not providing refunds, to the overrall lack of communication - my experience with fitnescity has been the very worst. I have been working on collecting health data for myself and at every turn, I've had ongoing problems with fitnescity. Do not work with them - they over promise and underdeliver far too much and simply are not a reliable source of information. Very frustrating.

LISTEN TO THE REVIEWS! I wish I could have looked at the reviews before giving them my money! My husband did a DEXA SCAN and he had to wait over a month for his results!! They completely ignoring that you are dissatisfied customer and their customer support is completely BS. We had to send numerous emails to finally get an email with our results.

Similar to what others have posted here, had a very bad experience in Charlotte, NC. Poor and confusing communications, multiple requests for additional forms, and consents despite already providing them. Received cancellation the day before without explanation. Arrived at the center to find out they hadn't received the forms they needed from Fitnescity. After the scans, 5+ days for results with no communication of delays. Email/text/phone inquiries go unanswered. Probably one of the worst customer service experiences I've had in years. I learned the hard way that for future scans (I had DEXA and VO2 max), I should have just scheduled directly with the facility performing the tests. Will do this in the future...lesson learned but hopefully will save someone reading this some hassle.