Fitness San FranciscoReviews of fitnescity.com

Absolute SCAM! Paid for a package. No test results as promised. No answer to my email request and no way to talk to an actual human being. Do not use this company!

SCAMMY. BIG HASSLE TO GET MY RESULTS. CUSTOMER SERVICE IS SLOW ORCOMPLETELY NONRESPONSIVE. Had my scan over a week ago at Jacksonville, FL locatio, my THIRD one, but never got results. Customer service said I had to complete another release form and this had been sent to me before the appointment-- IT WAS NOT. I completed it. 2 days later and still no results. I reached out to the support email again and was told my scan results were sent to me. They are not. Customer support is ONLY done by email and they take days to respond only to gaslight me saying they sent things that they clearly have not sent, and when I tell them sontheynwait another two days to send an email asking me to check spam folder, even though my original message had a screenshot of my spam folder with no email. I paid over $100 for each scan. I want my results or my money back.

I'm giving a low rating because the testing isn't what they claim it will be. The experience, price, and smoothness of the test was very good. The dexa scan was claimed to give the most accurate body composition results and be able to say where body fat is located. I was attracted to that because I'm a very muscular individual and traditional bmi measures always say I'm overweight or obese. Impedance testing has typically returned 12-15 percent for me over the years. This scan said 25 percent. It's basically a standard bmi result. No staff went over results with me either. Have not tried any other services.

The Arlington VA location is runs under the Bodymass Gym name (exactly the same address listed for Fitnescity in Arlington VA. The website is misleading. After the scan was completed I got the black and white paper report, and it did NOT measure visceral fat (only trunk fat, which includes subcutaneous fat). The only redeeming element: they offered to refund me the second scan I purchased as part of the package, thus two stars.

Tests are conducted improperly (even contradicting their own website). Use a different service if you would like accurate results.

SCAM alert. Customer service is very slow in responding to any communication. There is no phone number to call so you have to rely on email. I scheduled my testing and after my date was confirmed they cancelled my appointment and automatically rescheduled me several weeks later at a time that I was not available. When I asked for a refund due to the schedule changes I was informed that this was not possible.

I have done a few test as an early customer in NYC and have been testing now in Scottsdale for the past year or so. Always a great experience with the team. Both locations have been great. I would recommend because of the convenience of reports over the years.

I got a package with four tests and have been coming back regularly. Overall it's smooth but sometimes the schedule doesn't work. I like that I can put my scans on the same report and compare. The facility I go to is professional, friendly and well-maintained. I would sign up again after I finish my pack.