FitbarkReviews of fitbark.com

Goede tracker, maar slechte voorwaarden voor Europa (en hoge retourkosten) "Op papier is de FitBark een leuk en compact apparaatje om de beweging en slaap van je hond bij te houden. De batterij gaat lang mee en hij is lekker licht. Toch zijn er grote nadelen waar je rekening mee moet houden als je in Europa (zoals Nederland of België) woont: Geen Nederlandse taal: De app is volledig Engelstalig. Altijd omhouden: Het apparaat moet écht dag en nacht om de hals blijven om een compleet beeld te krijgen van rust, slaap en activiteit, wat niet voor elke hond handig is. Drama bij retourneren: Mocht het product niet bevallen, dan zijn de retourkosten (naar het VK) voor eigen rekening en ben je zo rond de €20 kwijt aan verzendkosten.erger ik had 2 besteld en betaald ,ontving er maar 1 en hun bot stuurt u door naar mail ,,,, Kortom: leuk als je precies weet wat je koopt, maar de service en retourvoorwaarden zijn erg duur en onhandig voor Europese klanten

Had the unit for about 10 months it has never worked properly and now it only last half a day from full charge no one at fitbark is responding to the help chat and are refusing to help at all we have had the old fitbarks for year and have always be good but the GPS one is totally rubbish

Of my multiple emails to the company, I tried to be kind, and state that maybe my bad experience would help their trainings. Fast forward two weeks later, I am still met with people requesting more items from me As stated prior to this company, that maybe my experience can change the experience of others, when someone contacts me and I have stated 22 times now that my dog has passed and I was asking them to stop STOP the notifications, the emails, the weekly updates, the items that alerted me that Madison didn't meet her goals. This company continues to tell me I am the one not doing something right. I have 13 other companies that have sent flowers, words of condolence, and stopped all contact until I engage their services again; all I received here was telling me to send screenshots over and over, and I kept sending them showing I had disabled alerts. But the requests keep coming and honestly, if it's your software, you can stop it. If it's your team that sends weekly alerts out; or if it's your sales team, you can stop it. Also, I paid for three years in advance and not one person offered me a "refund". NOT ONE. These things seem to be the new norm of a company. They do not care. Not ONE person has solved the issue of me getting my dogs weekly work out updates. Imagine that you lost your best friend, possibly your soulmate and this company continues to email asking for screen shots and telling you the exact same thing; that it must be on your end. 22 messages. All other companies that i contacted stopped all communication immediately. The world has become deficient in customer service. This company is a leader in not caring. Also, the GPS stinks. It showed my dog arriving home before I did. Two blocks away, But my dog wasn't home, it was the collar in my purse. TWO blocks away showing she arrived home. Your GPS data that you send to owners; make it right.

I have had Fitbark for several years and it has worked rather well up until the past couple of months. It is constantly going off line and I have to restart my phone to get it to connect. It doesn't matter where I am or what the weather is......and it's very annoying. The tech people tell me to do this, do that, delete the ap and re install and it continues to go offline. I have asked for a new Fitbark but am continuing to hear that the tech department is working to resolve the issue. I will most likely discontinue Fitbark and go with another system that works. VERY UNHAPPY WITH FITBARK AND DO NOT RECOMMEND!

Been trying to get it to work with no success got the first one last year paid for two years and it has never really work so got a replacement in June still not working after month of chat been told now that I can't have a refund for the subscription even though it will not work and never has told waste of money we have had the fitbark 2 for years and that works good very disappointing

Draining phone battery from 100% to 20% charge in less than an hour. They said to uninstall and reinstall app. Within a few hours was doing the same thing. They asked I install a different app, seemed shady. Told him I wasn't comfortable with that and they canceled my subscription without even asking!

Can’t complain about the customer service It’s 24/7 but …that just means they will do anything to string you along to not go over the 30 days return period when I first raised battery issues i.e battery flat after 1 week or less in the beginning There’s a barrage of IT assistance but no fix to the issue - it’s never ending - do this/ try this.,. I have 2 dogs and sent 1 FitBark back in the beginning and received a new one but still no fix Then I get more of …we can fix this but No fix Keep I mind no refund after 30 days even if it’s not your issue Very frustrating and disappointing and out of pocket

Very good at tracking me, not my dog. I had a Fitbark gps for week now. It’s never managed to track my dog unless I was next to him.I couldn’t track him when he went out with his dog walker. I contacted their customer service. They were fairly responsive at first. They asked me to let them know when I went on a walk, asked me to turn off my Bluetooth and stay out of the safe zone so they could collect data and assess the issue. They told me they were looking into it and would come back to me but didn’t. I contacted them again and they told me they’d be in touch. I’m pretty sure the tracker they sent me is faulty. I struggle to charge it. I have used a standard Fitbark (no gps) for 5 years. It isn’t easy to charge but I’ve always managed. Not this time. I’ve also noticed a lag in getting activity information. It wasn’t the case with the old model. I’m really annoyed and want to return it and get a full refund. I’m waiting to hear from them.