FitbarkReviews of fitbark.com

Tracker does not let you know right away when the dog has left the yard. It might alert you after about 15 min. When it does finally update the location, the dog is far from home. It will not update location for another 10 to 15 minutes after that. We almost lost both our dogs due to this poor tracker.

Avoid this product. I thought it was great for the first few hours but then noticed large gaps in the data. Customer service kept giving excuses, blaming my phone or saying it was because I force closed the app! The product is just bad. My dog sleeps in the next room & the tracker can’t track the data overnight.

The alleged cellular tracker function does not work, apparently, unless the dog is near someone else’s home. We live on 50 acres, and when the dog takes off we get no tracking at all for 15-30 minutes if not forever. It does show him quickly if he goes near a neighbor. This is acting like an Apple tag, not a cellular tracker. We consulted fitbark but their descriptions and tests were confusing and they dodged simple questions. Many instances we tried to track and it has never worked unless the dog is in proximity to a nearby home

Update Mar 18, 2024: FitBark has issued a full refund after receiving the consumer complaints I filed with the Better Business Bureau and the MO & NC Attorneys General. Original review: As first time dog owners, we purchased a FitBark GPS + 3-year data plan back in 2020 for our new rescue pup - mostly for peace of mind. We used the device for about 2 years - we reached out to their chat support with numerous issues (the GPS /“lost dog” function never worked, repeated sync issues, a faulty charger, etc.) Ultimately we gave up, stuffed it in a drawer, deleted the app, and swallowed the extra year of data we’d pre-purchased. We recently discovered that FitBark charged my card for another three years ($214.20) without my consent back in November. It turns out all FitBark subscriptions are automatically set to auto-renew - apparently you have to click a button at the bottom of the “Billing” screen to “disable” auto-renewals in the app. They do not contact you in any way to notify you that a renewal is upcoming or even to send you a receipt of the transaction. A customer support agent admitted that the only time they contact you is if the charge is declined 🙄 FitBark only has a chat function for customer support - they do not allow you to speak to anyone by phone or even “chat” with a manager. They have been adamant that there is nothing they can do to remedy this situation. Because I didn’t catch the charge in time to dispute it with my credit card, I am on the hook for $214.20 of “data subscription” charges that I have never and will never use - in addition the the $70 device + $214.20 initial data plan I purchased … that’s almost $500 for a product that never really worked! RUN from this company!!!

The tracking is all over the place. Customer Support is via email or message only. Had issues since day one, many chats documented. Decided 43 days this wasn't going to work for me and they said it was past the 30 day return. Would not recommend. Unreliable tracking, geo fence too big for. Cat owner.,

After using this product on my two dogs for roughly 6 months and talking several times with the online support crew about several problems with the devices and software installed on my phone. I've come to realize that though personnel are courteous and timely with responses, the product itself is deeply flawed! The batteries which I was told by the staff should normally last up to 30 days never survives more than 24 hours of normal use. Now the team will tell you that somehow the problem is in your hardware and not their software. Trying to shift blame somehow to your side. But the actual fact is that the product when installed on the phone other than permissions and notifications has no way to fine-tune problems that may arise between cell tower Communications and your phone for GPS location. After 5 months I have finally thrown in the towel and uninstalled this product do to suspicious permissions and activities that it wants to control in the background that breach personal security and drain your phone's battery! Beware,beware,beware and lastly beware! This product is not worth the money they want to charge the GPS/fitness tracker as purchased X2 on Amazon for $100 each nor the price of the subscription X2 for 200 dollars each!

After it working for months (Sept 2022 to May2023) tech service blamed our phone for it not working. We went through all their options to update it, firmware etc and they just said it must be our iphones (SE brand new for one and the other is 2 years old). Battery runs out after about 8 hours. Asked them to send a replacement fitbark and they won't try that to see if that is the issue. Blaming phone is easier. The kicker is we have a 3 year plan we paid for and cannot use this the remaining 2.5 years. Total rip off, shame on you fitback. Your shortsighted on customer service, cheaping out on a $10 piece of equipment. Telling everyone at every dog park (we wear it so people ask) and every walk we go on not to buy it. Will review on trust pilot and everywhere else so no one else gets burned.

Horrible customer service!! I cancelled my subscription $97/year when my dog unexpectedly died in 2021. Needless to say, I was traumatized when I got an email in 2023 saying her subscription couldn’t be renewed this year due to the card not going through (expired). Digging into my credit card history, I saw that they had continued to charge me for her account after she died to this very day!!! Having to talk to their customer service through chat only, they didn’t even acknowledge the loss of my dog and refused to refund any previous charges, just repeatedly sending me a link to their 30-day refund policy. For a pet company, this is horrific customer service and their founders should look into a different industry if this is how they operate. I will NEVER utilize this company again and will tell everyone who will listen about their out-of-touch and completely robotic customer service reps.