Dr B.
Very Responsive
Very responsive to email requests..sent a request this morning, resolved within minutes....

Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry.Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at [email protected]. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you,Patrick DonnellyGeneral Manager, Fit3DJuly 2025
Fit 3D (fit3d.com) has 195 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Fitness & Weight Lifting · Benicia, California
Excellent

Fitness & Weight Lifting · Los Angeles, California
Excellent
Fitness & Weight Lifting · Los Angeles, California
Excellent
Fitness & Weight Lifting · Chino, California
Excellent
195 approved reviews, newest moderated first
Dr B.
Very responsive to email requests..sent a request this morning, resolved within minutes....
Lattanzio, A.
Quick reply and delivered exactly what was asked.
Ellen H.
Speedy and solved our issue! THank you!
Ruben G.
Marlon was great in answering my questions, giving me clarification, and quick to reply. 5/5 awesome
Nick S.
I made 2 email accounts and Tech support was able to merge the 2 together. The scan was very interesting and informative to help me on my fitness journey.
Response from Fit 3DFeb 25, 2025
Thanks Nick for the feedback.
bcu
Measurements clearly wrong, checked with a tape. Pseudoscience quakery at its worst.
Response from Fit 3DFeb 25, 2025
Dear BCU, Thank you for your feedback. We take measurement accuracy very seriously and follow ASTM International standards, which are globally recognized for ensuring consistency and reliability in body measurements. That said, manual measurements with a tape measure can often vary based on technique, tension, and placement, leading to differences when compared to digital scans. Our technology is designed to provide consistent, repeatable results over time, which is crucial for tracking progress. If you have specific scans you’d like us to review, we’d be happy to assist. Please reach out to our support team at [email protected], and we’ll be glad to take a closer look. Best, The Fit3D Team
Jill W.
I have 2 email addresses and accidentally used them both for scans. I emailed for help and the response was so quick!! They were able to get my scans to one account in no time. 5 stars all the way!
Response from Fit 3DFeb 25, 2025
Thanks Jill. Have a great day.
Cande
Estoy encantada con el servicio ya que responde inmediatamente. Son muy atentos y me acompañan hasta encontrar la solución.
Response from Fit 3DFeb 25, 2025
Me alegra saber que el equipo aquí le brindó un servicio rápido. -Patrick Muchas gracias