Vanessa K.
The support team was great and helpful
The support team was great and helpful! They responded quickly and were very helpful! I would recommend their services!

Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry.Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at [email protected]. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you,Patrick DonnellyGeneral Manager, Fit3DJuly 2025
Fit 3D (fit3d.com) has 195 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Fitness & Weight Lifting · Benicia, California
Excellent

Fitness & Weight Lifting · Los Angeles, California
Excellent
Fitness & Weight Lifting · Los Angeles, California
Excellent
Fitness & Weight Lifting · Chino, California
Excellent
195 approved reviews, newest moderated first
Vanessa K.
The support team was great and helpful! They responded quickly and were very helpful! I would recommend their services!
Lindilu
I have never had a 3D scan before and was amazed at what it showed. A lot to work on for sure. It was aa good experience and am pleased I had it done I needed to update my email address and this was updated in a matter of minutes by Customer Services. Excellent service.
Mark
Great customer service. Request for email change was completed in a timely manor and much appreciated.
Sharnee R.
Great customer service. Very responsive.
Response from Fit 3DJun 26, 2025
Much appreciated! Thanks for being a customer.
Cassie Latham, LPC, B.
I enjoy having access to a Fit3D. The body composition report provided is excellent to have when working with a nutrionist, fitness or medical professional. The customer services is excellent as well. I recently had to contact the company to update my email and they were very prompt in replying to me and the issue was resolved quickly. All in all, my experience with Fit3D and their product has been positive.
Response from Fit 3DJun 26, 2025
Thanks Casie - Glad to hear we are responding within our SLAs. -P
Me M.
If you’re a business, this could be the worst investment you could possibly make. Just look on eBay and see how many are being sold. Way more than any other equipment from any other company. They are a relatively small company and they didn’t sell that many and now probably about 80% of the owners are trying to get rid of their machines. I bought my unit in 2018 and was told that I was getting the absolute best and latest model and they upgraded to a much better one about a month after I made my purchase. Then on top of that they reassured me many times that I would never have to pay a software fee and they also were very responsive and picked up my phone calls if I had a concern. Right after I paid them in full, the phone calls stopped being answered, and it suddenly became tickets only with emails that were slow to be answered and often gave confusing instructions. Company lies and tells you that they will include scanning software with purchase of the equipment and they do a full 180 and tell you that you have to pay $100 a month for it. Additionally if they go out of business, you’ve pretty much got a large $7000 paperweight. Save yourself the headache and either go with a different company or buy a used one for cheap. There are many on eBay because owners who bought them brand new are disgusted and want to get rid of them now. I suspect that many of these reviews are fake or just from single end use customers who are not actual owners. Those reviews are worthless because they don’t represent the opinions of actual customers who paid for the whole machine so what if it’s a decent experience but if it’s for a business, it’s a total nightmare.
Response from Fit 3DMay 28, 2025
Hi MeMoi, Thank you for being a customer for the last 5 years — we truly appreciate your continued support. Apologies for the delay in responding, as our team was out for the Memorial Day holiday in the U.S. I couldn’t locate any customer records under the name "Me Moi." If you’re open to sharing the email associated with your account, I’d be happy to look up your details and provide more personalized support. To clarify a few points: When you purchased your scanner in 2018, we did not charge a subscription fee. That model changed in 2023 as we introduced ongoing software improvements and new features. We do release upgraded models over time, like many tech companies, but there was never any intent to mislead you. Our support process has always been email-based to ensure fast routing and accurate documentation. If you have any open tickets, we’re happy to follow up directly — our current average first-response time is 2–3 hours during business hours. As for eBay listings, there are many reasons scanners may be resold — especially given the challenges gym owners have faced during and after COVID. You’ll also find equipment from competitors listed for similar reasons. That said, many of our clients have used our sales scripts to reduce churn and grow memberships — helping keep their businesses strong. Lastly, we want to be very clear: we do not post fake reviews. If we did, there would be a lot more of them. The positive reviews you see come from real customers who’ve had success using our platform. Thanks again for your feedback — we’re here if you’d like to talk further. – The Fit3D Team
customer
The scan is very easy to use and the information is great to use when you are looking to drop weight or just build muscle, you can compare scans and see how you are tracking
Response from Fit 3DMay 28, 2025
Yes, many people love the comparison features. Thanks for making us part of your wellness journey. -Fit3D
My-Bodyfit W.
customer very responsive
Response from Fit 3DMay 28, 2025
Thank you. -P