Fit2Run, The Runner's Super Store is a Family owned and Locally operated Run Specialty retail business. We specialize in equipping our guests with the latest gear from their favorite brands, and helping them achieve their training goals.
Fit2Run-The Runner's Superstore (fit2run.com) has 140 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Showing 115 reviews with 1 star · Clear filters
Beth M.
Terrible customer service. Ordered a Garmin watch as a Christmas present and a short time later they cancelled my order. Then I got a shipping notification for a replacement, but it wasn’t the same watch and I emailed to say I no longer needed it. I returned the watch and got a shipping label email, but I wanf the several hundred dollar refund. I have emailed 6 times with no response. Terribly incompetent.
Angela M.
I never got my purchase and now can’t get ahold of anyone through email, text or call- I was so scammed
Danya
Never received my order. I contacted the company numerous times with no response. I never received tracking information but eventually got an email asking me to rate my order that I never received. Ridiculous and unprofessional. They owe me a refund.
Doris S.
Wish I read the reviews before ordering my shoes. Placed an order on 1/6/2024 and after 13 days still no status. Tried emailing and calling. No response to my email and hung up after waiting over 45 minutes for a customer service rep. Logged in to check order status and got a lame message, "Whoops, you caught us with our shoes untied, we'll be back up and running soon." Horrible way to run a business.
Elena H.
Ordered two items 12/16 for Christmas; only received one of the items. Tried to cancel the other item and submitted online requests several times after January 2, 2024. I received no response. I just received the order on January 14, 2024 and now have to pay to return it. I have no idea if Fit2Run will issue a refund. Terrible, or nonexistent, customer service, at least for online orders.
Carter
Awful. Zero customer service. No response to emails. They ask for a call back number when waiting for service and then say they cannot call that number. Wondered if this was a sham company.
stacia P.
Same issue that others mentioned. Ordered shoes on 1/3 and have received no updates. Used the text feature to contact them with no response. Sent an email also with no response. Filed a dispute with my credit card company to get my money back
BLAIR S.
Zero Customer Great prices but you can’t talk to anyone they will not return your call and will NOT Return Email I have bought 2 pairs and this 2nd pair is my last pair I will pay Zappos more because of their customer service DO NOT BUY FROM THESE PEOPLE !