Fit2Run-The Runner's SuperstoreReviews of fit2run.com

The absolute worst company to do business online. Items never ship and returns to the store are dependent on a store manager or asst. manager sending an email to corporate with the returned item's information. Plus the store cannot issue any paperwork confirming the return. Update: After a conversation with Fit2Run's Corporate eCommerce people the replacement shoes were overnighted to me and the refund was issued.

I ordered a shoe to be overnighted a week ago. I’ve placed a dozen phone calls and three emails since then. Still don’t have the shoe.

Scam. I ordered shoes on January 27th. After a week without receiving a shipping notification, I called to see if they could tell me when they might ship. Surprisingly, I was able to speak to someone immediately who looked into things and found that my shoes were no longer in stock. When I asked why they hadn’t let me know this she responded by saying there was some kind of a glitch in the site that is showing things as in stock when they aren’t. I told her I wanted a refund. She said I should see it within a few days. After I hung up, I got an email apologizing that my shoes weren’t in stock and asking me if I’d like a replacement or a refund. WTH. So I respond back that I want a refund. That email was rejected. So I decided to wait to see if the refund posted to my account, but it hasn’t yet. That was on Feb 3. It’s now the 14th. I just tried to call and sat on hold for 5 minutes before I decided to not waste anymore of my time with this company. I just disputed the charge with my CC company. I should have read reviews before I purchased. Stay away from them.

I ordered tennis shoes and was charged immediately. I did not receive a confirmation number or email. I tried to look up my order online and then the website says they are down and will be up and running soon. I then went to google and looked at the reviews on this site and called my cc company right away to dispute the charge. I wish I would have looked this up before the order. Do not order from them online it is a scam. Although I still have not received any contact from them and are unable to get a hold of anyone and unable to see a confirmation number or order number, the shoes did come in the mail today. I am questioning if they are authentic. I ordered another pair from a trusted company and will compare them when they arrive.

DON'T ORDER ANYTHING ONLINE!! NOTHING BUT A NIGHTMARE! I tried to order a pair of sneakers online. they gave me a confirmation of purchase but never a tracking number? there is no way to contact them with customer service. I never got the sneakers. I tried calling the stores down in Florida and they couldn't help. so I called my bank to get a refund!! Nothing but a waste of time!! SHAME ON YOU FIT2RUN!!

Took advantage of their Jan 1 20% off sale and it fell into the abyss. The credit card was charged but no confirmation was ever sent and customer service was non-existent. I gave them a week to return emails, calls, and text messages but they did not. So I disouted the charge with my card issuer and got credit issued before the end of the day. I did receive one order lst year in good time but it appears they have fallen apart.

I’m pretty sure any good review are fake ones! Our order was cancelled and still charged like many others have stated. Can’t get in touch with anyone. We just disputed the charges. Save yourself the headache and avoid ordering from this site. If it’s too good to be true, it probably is! It has to be a scam because surely customer service could not be this terrible if it was legit!

Mine is the same story you'll read on every other 1-star review. No product was ever received after 30 days. No email has ever been returned. No text message ever returned. On hold with customer service for an hour with no answer.