Fit2Run, The Runner's Super Store is a Family owned and Locally operated Run Specialty retail business. We specialize in equipping our guests with the latest gear from their favorite brands, and helping them achieve their training goals.
Fit2Run-The Runner's Superstore (fit2run.com) has 140 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Showing 115 reviews with 1 star · Clear filters
Jeff B.
This company is borderline stealing. They allow you to purchase items that they don't even have in stock with no plans of ever having them in stock. A normal company wouldn't charge you until your product was verified, not Fit2run. Bill is probably rolling over in his grave. His son would rather use that money to travel then reinvest it back into the company to fix it.
Danielle
Absolutely abysmal customer service. Placed an order in store so that I could use my club points which wouldn't work online. I've had absolutely no update in 2 weeks and the store was unhelpful and couldn't care less. They don't respond to emails or texts, and I've currently been on hold with their phone number for a half hour. Really disappointing as I've purchased shoes in store without an issue and this nonsense is making me never want to go there again.
Chuck
Order placed item never received- placed order 4-2, and got the order confirmation email. Thats it. No shoes. no follow up email with order status. I tried to look it up online and got the "whoops" page. I tried emailing them, calling them and left a message, and texted them with no response. Finally today I got a response that "I am in line for a refund ad the item is out of stock" I "should" get my refund in 7 business days. What a headache- Its not worth my time. I will not waste my time buying from here again.
Amy E.
Placed order, site says 2-3 business days shipping lead time. Three weeks later no shoes. Needed for a trip. Sent an email - no reponse, called and left message, no response. Call generated an automated text message asking what issue is, messaged 3 xs, no reponse. DO NOT PURCHASE FROM THIS COMPANY. Charged my card but never shipped - had to dispute with credit card company.
Colin
Order placed, never shipped. No response from customer service. Do not recommend this site
Andrew L.
As others have experienced. Made an order, got a confirmation, credit card was charged, no shoes sent. No response to repeated emails and contacts through their website. They should not be allowed to sell items over the internet. I will have to file a complaint with my credit card company to get my money back.
Ted S.
I ordered a pair of brooks glycerin drip running shoes March 10th 23, they have never been sent and they refuse to give me a refund and the owner blames it on low in stock and system errors, this company doesn’t even deserve a 1 star review, be prepared to never receive your order or a refund when buying from unfit to be in business
Robert W.
Six days just to slap on a shipping label and have FedEx pick up. (Order placed 21 May... looked up in my Fedex app to see label created 27May.) And that's after calling twice to ask the status of my order. Who knows how long it'll take to get here. They may be a great local running store... but they are awful for online orders.