Fit2Run-The Runner's SuperstoreReviews of fit2run.com

They deserve ZERO stars. Placed online order on 11/28 received email confirmation of order but order never shipped. I have emailed, texted and called and NO ONE answers you at any of their forms of contact. I waited on the phone for 2-1/2 HOURS today and No One ever answered. This is a SCAM Of A Company and if your smart you won’t buy from them. I only wish I had checked the reviews before I ordered. I will not make this mistake again. You would think that the owners would care about the tons and (I mean tons) of negative reviews everywhere but obviously they don’t care.

DO NOT BUY FROM Fit2Run! All of the below reviews are true. I placed an order on 11/28 and have still not received it on 12/11. I've called customer service and sat on hold for 30 minutes twice, texted their customer service per their website instructions with no response after 3 texts, emailed 2 support emails with no replies and finally drove to my local store in Palm Beach Gardens and spoke with the manager who tried to help me and after waiting 3 days, she could not get through to her company either for an update. I am going to dispute through my credit card company now and will make sure I tell everyone I know to avoid these crooks at all cost.

A horrible company with the worst customer service I have ever seen. Only hope is they go out of business so no one will ever have to deal with this company again.

If I could give a zero star I would. I should have read the reviews before placing the order with this company. I bought 2 pairs of shoes and was charged 4 times. I tried to call customer service and was on hold for hour and a half and no one picked up the phone. Also tried to call billing department, nothing! I wanted to cancel the order but noone picked up a damn phone! Scam. Do not order from this company.

Total scam! Don’t be fulled by their discounted prices. I never received my order. I tried to call customer support numerous times, they cannot be reached. At the end, i had to call the credit card company to dispute the payment.

Placed an order on Tuesday night and not a thing has changed on the order and it is Friday. I bought and am having them shipped to my daughter. If I knew they were this slow I would have gone to the store and bought the shoes. I have called, emailed and texted and no response on any. Can't even cancel! What a way to run a business. Never again will I purchase anything from this business.

Was not told of 30.00 membership fee returned shoes next day and was refunded only for shoes stuck with membership I did not sign for. Not sure that’s legal

In-store at Disney Springs is fine - wouldn't call it great (specialists aren't helpful with fittings, same as going to Dick's Sporting Goods or any shoe store), but it's fine. Online experience is why this is a 1 star review, and honestly, would be zero stars if possible. Ordered 3 pairs of shoes, only 2 arrived. In the Fedex delivery photos you can see there's only two Fit2Run shoe boxes. Emailed and filled out their text form for customer support- zero response. Called the support line and customer service was insistent they delivered all three pairs and said I needed to wait for a Manager to assist. Waited on hold for over an hour, a "Manager" never joined. Called back, couldn't get through to anyone. Will be reporting them to the Better Business Bureau as a scam and trying to get refunded via my credit card company, but under zero circumstances should you order from this company online. 1000% fraud- wish I'd checked for and read the other reviews detailing experiences very similar to my own before ordering from them online :(