joann S.
wiring connection was wrong
wiring connection was wrong. puton shelf hope it fits another freightline

Truck parts seller for Mack, Volvo, Kenworth, Freightliner, International, Peterbilt, Cummins, Dodge, Caterpillar etc.
First Truck Parts (firsttruckparts.com) has 451 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Showing 71 reviews with 1 star · Clear filters
joann S.
wiring connection was wrong. puton shelf hope it fits another freightline
William F.
Ordered two parts on 12-11-23. On 12-13 only because I followed up, I was told we only have one of the parts. I said ok and ship the one. Today is 12-26 and the part has not shipped. I cancelled my order.
terry H.
Ordered a part online to be shipped express overnight and close to a week after no package and no call to explain delay. Requested refund and canceled order.
Peter C.
Purchased a new Hydro boost with an emergency brake back up pump motor already attached and marked as if someone torqued it but it seems that someone forgot to put a gasket in there and is pouring out power steering fluid upon start up. There is no answer when I called Company, so what do I do?
Joe M.
You guys canceled my order With out an explanation what Kind of review would you Expect to get? YOU GUYS CAN ANSWER THAT YOURSELF!
Response from First Truck PartsDec 7, 2023
Hello! I would like to give an explanation for your order You ordered two parts from us for a total of $1,398.00 Due to the fact that your order that you placed was completely unsuitable for payment information, namely, I am attaching the text that we see in your order, which says that the billing address does not match, and you also used a web proxy. """Billing street address doesn't match credit card's registered address Billing address ZIP or postal code doesn't match credit card's registered address Shipping address is 645 miles from location of IP address A high risk internet connection (web proxy) was used to place the order""" Before canceling the order, we tried to contact you at the two phone numbers you provided, but we were unable to contact you or receive any response from you. Therefore, there are concerns and suspicions that the credit card may be used by a third party or you have entered incorrect billing information to your credit card. We apologize for not being able to do business together. Best Regards, First Truck Parts Team!
Trevor B.
Yall canceled order because the shipping address has to match the billing address. Stupid way to lose business.
Response from First Truck PartsDec 7, 2023
Hello! Your order did not match the payment details of your credit card, so it cannot be processed! We are always ready to ship to the specified address by the customer, but on condition that your billing address must match your credit card Thus, your order is considered potentially fraudulent. Below I attach information about the problem in the order """Billing street address doesn't match credit card's registered address Billing address ZIP or postal code doesn't match credit card's registered address""". We apologize for not being able to do business together. Best Regards, First Truck Parts!
Jason P.
I received a used part! I ordered a new Eaton Fuller Electronic Clutch Actuator (ECA). The part I received had clearly been previously installed. The wires that came with the part had broken clips on the end. I sent the part back. Tracking said the part was delivered to them on 11/28/2023. I haven't heard anything from them since. They told me that no one was trying to send me a used part. They take pictures of the part before they send it. It was clearly previously installed!
Unsatisfied C.
Wow! I can’t believe I was asked for a rating. I needed the part quickly, they took my money, 3 days later the part had not even shipped yet. I was refunded my money. The support was awful. The experience was even worse. 3 days of lost revenue. I bought the part from another reputable company and had it the next day. Zero stars from me. Lose my contact information. Buyer beware!!!!