FirstradeFirstrade Securities is an online discount brokerage firm headquartered in Flushing, New York offering investment products - stocks, exchange-traded funds , options, mutual funds, and bonds.
Firstrade (firstrade.com) has 53 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Investments & Wealth · NEW YORK, New York
Excellent
Investments & Wealth · New York, New York
Excellent
Investments & Wealth · Manhasset, New York
Excellent
Investments & Wealth · Greatneck, New York
Excellent
53 approved reviews, newest moderated first
Ada
I deposited money to my Firstrade account. When I tried to withdraw my money they refused to allow me to withdraw! I called and they refused to allow me to withdraw. I asked to speak with the manager but they refused to allow me to speak with the manager.
eva
I have an account here for 2 years. They locked my trading and I cannot transfer my money out. I called them everyday for two weeks. The customer services never know what happens and how to help me out, one of the guy is even really rude and takes it is not of his business. So bad. and I tried talk to the manager, the manager never answered. Avoid this company if you want your money safe. I am still be locked for my account for no reason. If there is a zero rating, I am sure going to give them a zero, ridiculous.
Ahmed S.
Tried depositing from 2 different banks. Every time it fails and I lose money. Last time the transaction got lost and I didnt get any helpful answer from them. Very poor suppprt they reply with silly answers after a week. This service is just a big scam. I never recommend anyone to use it. Stay away from it!
Will
Cannot fund my account. Contact customer service 5 days ago and still waiting... already considering closing my account all together.
RC
Zero response time to emails and almost impossible to reach a customer service rep.
Ken S.
Firstrade offered free trades at a time when other brokers were charging about $5 per trade. Back then I would put up with long phone wait times to get free trades. But now every broker offers free trades, and Firstrade's service has gone down, not up. Twice today I waited on the phone for over 30 minutes, only to have the system hang up on me. Not good when you have a problem that needs a human solution.
Sone
Don’t expect any customer service. No one bothers to provide any assistance. Representatives decided what/who to respond. They don’t reply any emails weeks after they were sent. Avoid funding the account if you already have signed up or you risk freezing your assets for 2 weeks before they can be transferred to another broker. Unprofessional!
Anthony D.
Love this company. I love their referral program too! I've referred a lot of my friends to the company also!