Angela
I’m giving this review 3 stars because…
I’m giving this review 3 stars because I talked to two different ladies on the phone this morning. (Each lady I spoke to works at a different location). So, the first employee that I spoke to on the phone (can’t remember her name) at the location near Walmart in Spearfish, I expressed some concerns about my transactions…and out of feeling like my issue wasn’t being resolved, I did say I was considering changing banks. Well I haven’t changed banks yet, and her response was “okay, fine…have a good day. I expect for a professional business to at least want to try and keep me. Not just say, “fine”…and her tone of voice is pretty much like saying, “fine, have it your way. But the reason I’m still leaving 3 stars is because I called the location on Main Street in Spearfish and spoke to a lady named Jenna, who was very nice and professional. I hope that the first girl I talked to on the phone doesn’t talk like this to everyone because when you work at a bank, you are bound to get upset customers…some who actually yell and scream and I did not do that with her. My issue was never really resolved, but Jenna, the second person I spoke to, helped me to understand what was going on better and a whole lot more professional.