First Interstate BankReviews of firstinterstatebank.com

They acquired our local bank and we've had non stop issues since. I get random fee amounts at random times for no reason. Changes were made to my account with no notification and no authorization when I was told I had a legacy account. My account/debit card was locked so many times for no reason that I will be going with another bank. Both the physical and phone assistance hours are almost exclusively during hours you cannot actually go to the bank so getting customer service in a timely manner is almost impossible.

Large sized tellers with tats who cant close a personal account. Unprofessional! Incompetent!

Dear First Interstate Bank, I am having a real problem with my mortgage company, First Interstate Bank. I have posed this simple question. Why was my escrow account depleted in January 2025 to the extent that my account for 2026 shows a shortage of $1,803.97 and an increase of $200 for my monthly payment? I received the paperwork informing me of my new mortgage payment for 2026. This escrow shortage of $1,803.97 that was caused by the bank refunding a check for $1,184.06 last January that should have stayed in my escrow account and also overpaying my hazard ins payment by $220. First Interstate Bank also lowered my mortgage payment, for 2025, by $70 per month. If this error did not occur there would be not shortage for 2026. Mortgage payments do not go down unless there is a decrease in hazard ins. or property taxes. Neither was the case. After visiting the Kalispell Main Branch of First Interstate Bank, I was advised to take up this issue with the mortgage center in Wyoming. I have tried repeatedly to resolve this issue with the bank mortgage center in but I keep getting the run around from one department to the next. After posing the above question, each person passes me off to another department. On the first call, (Wednesday January 14th) the person (name unknown) said they could not help me at this time. They said that they needed to investigate my problem and gathered all of the necessary info in my file before they could answer my questions. They said that they would call me back in 2-3 business days. I waited 8 days (January 22nd) and no one called. Calling again, and explaining my problem to the dept handling difficulty in making payments. (name Rob) I was hung up on abruptly and he referred me to the escrow dept. The next person, after explaining my problem, (name Jodie) told me that I didn't even understand how mortgages work and was told that if I wanted a lower mortgage payment I should ask my insurance company for a lower rate. Jodie said that she believes that she did not have the ability to explain this issue to me correctly and that she needed to refer me to someone more knowledgeable than herself. I tried to assure her that I fully understand how mortgages and escrow accounts work. She hung up the phone and I waited for quite some time on a silent phone and no one ever picked up my call. I hung up after about 10-12 min. I have tried through proper channels to have my simple question answered. I believe that First Interstate Bank realizes they made an error and created this shortfall, and will not admit it. Is there any way for me to resole this issue? Michael Laychak

They constantly have online issues and random account locks. Would not recommend. Switching banks now.

Bank was decent about 5 years ago, things changed, branches closed, no notice they closed my account when my local branch closed, they transferred my funds to a completely new bank that took over the location without my consent or without even notifying me. Then I was unable to make payments on an auto loan because they cancelled my online account to which my auto pay was set up to. Several months go by with no notice of any of this until the account was 90+ days overdue. So I've had to deal with several people over several months to get things straightened out, which it is still not. Now fees are being assessed because of a situation which arose from their likely negligent possibly illegal practices, and each time is worse than the last. Terrible service, terrible business practices. Now I've got to deal with an attorney to protect from them. FIB likely won't last much longer.

Explain to me why this bank uses overseas sources to file disputes. I don't need anyone overseas having my bank information. This is unethical and absolutely no one overseas needs access to my bank information.

Actually neg! Gave me loan came after my truck with no warning over their mess up had all proof and because recker was there I had to pay 50,000 that day . Totally their bad banking will never recommend. Absolute trash bank!

Deposited a 10.000 dollar check and they are now dispersing part of my funds on one date and the rest at a later date. I don’t understand this as I’m sure the check will clear and then they can distribute all my funds at one time when I asked for them to give the check back I would take it somewhere else. They had already stamped it really leaving me no choice but to sign a noticed of hold paper, accepting the two different dates! and then they were rude when I questioned this I’m not sure who the banker was in West Des Moines that I spoke to on the phone, but she was very rude and that’s just the way it is I would not recommend this bank to anyone! Sorry for all the misspelling