First Entertainment Credit UnionReviews of firstent.org

If you are thinking about opening a trust account with First Enterainment. Don't or at least not while Marcia Villamil or Steve Ortiz still work there. I'm not sure if its the lack of communication that upsets me more. Or the unprepared ness on both account. Something that should have taken a couple of hours to do. Took one week. That is unacceptable, I have been with first ent for almost 10 or 15 years. This is the first time I have ever experienced this with them. Maybe it's because First Ent. Doesn't have the services in house, and you can totally tell it's a work from home situation. I was told that after covid they took that service out of the branches, but it's time to put them back! Also, they need better training, there is no reason to have paperwork for 2 days and not be prepared for an afternoon appointment. I mean absolutely no excuse. Do better!

Although FECU offers competitive rates, they are TERRIBLE at communication. The initial loan application took way longer than normal to process because the person who began it had no idea what they were doing. The loan only went through once a supervisor had taken over. Now, a couple of years into the loan, we changed insurance carriers. FECU for some reason thought we had a lapse in coverage. But they ONLY COMMUNICATED THIS THROUGH SNAIL MAIL. Which we did not get because we were out of the country for four months. We opted for electronic communication, but received no emails from them, no messages on their website or in the inbox in our online account. So they went ahead and got insurance coverage for us. which they are not charging us for. Had they communicated in any MODERN way, this would have never been an issue. Who only sends snail mail? I would avoid FECU for auto loans at all costs.