First Chicago InsuranceReviews of firstchicagoinsurance.com

They never reach out to explain things to you. One has got to call them and they put you on hold for days.Talking to a representative is like talking to someone that does not care at all. The dealership would have chosen a better insurance company for me. I am so disappointed that people do not care about other people’s wellbeing.Why get into a business knowing that you will not care. I was involved in a care accident 2 months and some weeks ago. Nobody reaches out to me to o tell me what is need.

If I could I would say zero stars. DO NOT get this insurance. Very unprofessional, doesn't return calls no Urgency.

First Chicago Insurance Company is one of the worst insurers to deal with after an accident. Filing a claim was a nightmare—poor communication, endless delays, and zero sense of urgency. I constantly had to chase them just to get basic updates. I’m a limo driver, and they didn’t properly compensate me for loss of wages while my car was in the shop. Instead, they offered just $15 per day—completely unreasonable and nowhere near what I actually lost. When you need support the most, they make the process stressful and exhausting. I would not recommend them to anyone.

No stars. STILL waiting on a response from someone as to the estimate that was requested of me and sent in over a month ago, my accident happened in middle of December. Terrible care for calling customers back and never answer or return calls. I will continue to write reviews as its the only way i know what is going on is actually getting out there and read. No response from anyone though. Give the customer a call!

I got rear ended by a client of 1st chicago. I want to say first off it took a month to receive payment. But I GOT ONE! Also it was right about exactly what I wanted and expected to get. I was extremely nervous after reading into many 1st chicago reviews. I knew it would be a miracle. In fact I would say It was! Im a praying man and have been for many years. And I have to say as well if I didn't pray about it I probably would be writing something completely different. Thank God it all worked out for me! And thank you 1st Chicago

I had an accident on 12/5/25 and yet for this insurance to do anything about it. It’s one in a million to get a hold of the adjuster Emily olivera. They did the estimate on 12/17/25 and yet still nothing. There is a place to make a complaint for auto insurances IDOI and they will reach out to them, this might be of help. I just made the complaint and if more people do it they might actually do their job. Their reasoning for not finishing up with the claim is that they are waiting on their insured to provide more documentation. I’ve spoken with their insured and he provided everything necessary few days after the claim was made. Please make the complaint it might give them a push to handle their claims in a timely manner.

I have been a customer with First Chicago Insurance for 4 years, since I was 18 years old. I maintained a clean driving record the entire time and paid around $250 per month for a 2015 Honda Accord. Over the years, that adds up to roughly $8,000–$10,000. For that amount of money, I expected professionalism and basic communication. Instead, reaching anyone at this company is nearly impossible. Calls go unanswered, messages are not returned, and when you try repeatedly to get assistance, you are ignored. The situation became even worse when my mother (also insured through them) was involved in an accident where she was found NOT at fault. She lost her vehicle and is now dealing with a lawsuit — yet there has been little to no communication or guidance from the company. Repeated attempts to contact them have gone nowhere. Insurance is something you hope you never need — but when you do need it, that’s when the company shows its true colors. Unfortunately, in our experience, this company failed to provide support during the most important moment. I have now switched to a different insurance provider. If you’re considering this company, I strongly recommend researching other options first. Customer service and responsiveness matter — especially when you’re paying thousands of dollars over the years.

Having issues with paying my bill and then they try to charge a 10$ late fee when you can’t even pay your bill! That 10$ late fee isn’t fair when you’re only one day late and it’s because of their system! I tried paying on new website and it says my policy number or zip code is wrong , app won’t let me pay and app has had my name spelled wrong for months since oct to be exact and I’ve mentioned it several times! I also cannot pay over the phone because they could not find my account!! I’m really starting to wonder if I’m being scammed.