FirstBankReviews of firstbankonline.com

I went to TheFirst in Purvis, MS, to apply for a personal loan and to open an account last week. Met with a very nice person that took my information. She forwarded it to the loan officer who was in the Orange Grove branch. She said he would call me the next day. Next day, no call. The following day I called him and left a message. No returned calls. Next day left another message. No returned call. If this is the way that potential customers are treated, I will recommend that you not waste your time going there.

Comisioane imense. Nici măcar nu sunt specificate procentele la bancomat, doar ca percep comisioane.

Horrible bank! Worst customer service!

I’ve been with FirstBank (FirstBank Online) which is a TN bank for about 8 years. At a time where I was getting life on track and needed a checking account that was actually for the customer…FirstBank was the one. They were kind, and I only had $50 to start one up, and they did. A checking account there is free, no monthly fees at all, and pays interest. The debit card is free and the great news is if you need to use an atm and requires a fee….FirstBank refunds those fees the following month. The customer service every time I go in is great and so many amenities. They value you. Even had a Facebook hack and wanted to cross my Ts and dot the I’s so the FirstBank app allows you to toggle off your debit card so no one can use it if a situation of loss or data occurs. I went to a branch and the literally printed me a free new debit card on the spot in like 3 minutes and while I waited went over the last few transactions to make sure I made them. I recently requested a new debit card as to have the tap option on it which is so convenient. The FirstBankOnline app has come A LONG way. Use to be the biggest hurdle but simple at same time. But in the time I’ve been with them it’s a great app with an user friendly interface. Easy to deposit checks via the app, check balances and transfer funds if need be. Has transactions broken down well. In a world where the struggle is Significant and every penny counts, If you want a bank that values customers, doesn’t take from you, FirstBank Online is the best in the banking world.

If there were less than one star I would leave that as a review,and here's why. I went in to start a new checking and savings account. In their advertisizing it said that they would add 300$ to your account after 3 successful direct deposits. I fell in arrears,and was overdrawn.I got one text saying to call their customer service so I did.It kinda freaked me out. I explained to them that I was disabled and that I only get paid once a month and that's when i could rebalance my account. They said it wouldn't be any kind of problem and not to worry about it,so I thought everything was ok. Dec of 2023 fell on friday,Monday was the 4th. The date of the debt was Nov 3rd 2023,when I went in Monday they took 1/3 of my disability check for the arrears,which is OK. But they didn't pay me the 300$. And then,without telling me they were doing it,or why,they closed my accounts. Which leaves me in a bind,it's Dec and it's sometimes hard for me to get around. Now I have to figure out how to get to another bank,set up an account and then get to the SSI office and set up another direct deposit. I'm glad I checked as soon as I did,or I wouldn't even know they closed my account!! When I called management,they basically told me that since I had a debt over 30 days old,that they weren't going to pay what they said they would. Inspite of the fact that the deposit got to their bank on the 1st of the month and that that is when they withdrew the money in arrears. 2 days early. After questioning the management more about it,he was annoyed and basically told me=that's the way it is here get fkd,and hung up. So now,during christmas w my basically imobilzed self and everything else,they took 1/3 of my disability money,didn't pay what they said they were going to,and closed my account without me knowing. That's how they they treat the federally recognized disabled people,they mean less than nothing to them and that in fact,according to their management= that's the way it is here. And that's how they treat you at this bank,I imagine whether you are disabled or not.If you don't make them enough money,you are not really an issue or a person to them And again,I qoute,straight from managements mouth=That's the way it is.

I used FirstBank for an auto collision insurance settlement. They helped me get my money fast and it didn’t take very long to go through the process. I went to the location in Winchester, TN. The bankers there were very knowledgeable and helpful. They guided me through the process and helped me with every question I had to a t. There are no hidden fees. They are very upfront about their banking. They don’t try to keep your money from you. They will go the extra lengths to let you know exactly which location can pull out what amount for you. They were very respectful to me and my family. I still use this bank to do my direct deposit from my job.

Use another bank There customer experience is shocking. It will leave you frustrated, angry and defeated. Migrating my account is taking them more than two years. Avoid

Poor network Poor customer service and complaints management Zero response time