FirstBankReviews of firstbankonline.com

This company is just a nightmare. Very terrible customer service. If you want to avoid high BP, please avoid this bank.

This bank is not about the customer. The overall interaction strategy is to make things easy for them, hard for you. I contacted to payoff a lone (you can't just pay it off online). The website showed 81.17, the agent at the bank said it was 81.75 and to contact some outside payoff number. I called them and they said the payoff was 87.75. THREE different numbers? and their was a $6.00 fee to pay off. NEVER GET a loan directly or through a car agency. It's all about them and I don't know if you can trust any number they give you.

STAY AWAY FROM THIS BANK. PATTY KINYON is a horrible person and manager. She let my Father send money to a fraudster. When you walk into the bank the employees look so unhappy to be there because of Patty. STAY AWAY FROM THIS BANK!!!!!!!

If I could give a negative "Star" I would. Trying to cash out an IRA that I am a beneficiary on and it's been an absolute joke. The customer specialist is not knowledgeable enough to be doing IRA's and it's taking multiple days to get the money that we needed sooner rather than later. I am very disappointed with the service and honestly will not bank here once this is all settled. I've had an account since 2000. 26 years and will not recommend to anyone! Do better for your loyal customers.

Absolutely the worst customer service ever. To think these people are in charge of my mortgage. I always pay my payments ahead of time and now all of a sudden my payments are being rejected because they "can't locate the bank routing number" I've been paying from this bank account for years. Absolutely disgusted and I couldn't even speak to anyone besides "Diego" or his manager "Dora". What is this? Dora the explorer trying to find my bank account?

I've been a customer for 13 years, and I'll be closing my account next Monday because of the behavior and attitude of their head teller at the Campbell Lane location in Bowling Green, Ky. She was insolent, arrogant, rude demeaning, haughty and used weaponized incompetence (literally forcing me to seek help at the Veteran's Memorial branch in Scottsville, Ky). The women at the Scottsville branch provided me with the level of service that I was accustomed to receiving. The last auto loan that I held went through First Bank BECAUSE of their superior customer service. I offered both Chelsey and her manager the option to verbally apologize to me for hanging up on me (twice) and being incredibly rude and intentionally unhelpful. They declined that option.

Terrible bank to do any business with, not ideal for business customers. Bank should be renamed as business frustrations bank of Nigeria, compelling business customers to open accounts with them or get frustrated by illegally withholding funds

FirstBank is a horrible bank. Their fraud department will flag online shopping orders as suspicious and even places a number on how many transactions you can have in a week’s period. This includes ATM transactions, purchases, etc. I have to call FirstBank and tell them my Temu order, for example, would not go through even though there was an available balance. I was told that I was spending an awful lot and did I know that Temu had a lot of fraud? I said I wanted my order to go through and was asked if I was still going to use Temu to which I replied, yes. This is a micromanagement banking company to which I would not recommend using. To their credit, after many phone calls where I had to confirm it was indeed my purchase, they actually caught fraudulent activity yesterday. Saved me $2500! But now, I have to wait 2-3 days for FedEx to bring a new debit card bc there is no nearby bank where I am. Apparently, the bank could not take suspension off of my card without the fraudulent transactions going through. For reference, my daughter worked at a bank and that bank could freeze individual transactions long enough for the client to at least take money out at the ATM to get them by in the interim.