FirstactiveReviews of firstactive.com

Absolutely the worst experience ever in opening an online savings account. This company need to take a long hard look at what has happened and make a formal apology to all those that have endured delays. I wonder whether they may offer a goodwill gesture once it’s all sorted, but there again I have no idea how long it will take before the account is finally open…10 days and counting!

Very poor. I applied 2 weeks ago and I am still waiting. I have even called twice and they stated you should gear in the next day or so. I am still waiting. I will now look else where to deposit my money. I am also a Natwest customer. This is ludicrous.

I applied to open a savings account few days ago after they falsely advertised I could open an account in minutes. Well I'm still waiting! I'm already a Natwest customer so I have no idea what the hold up is. EDIT still waiting 11 days after sending my mug shot and video, yes video of myself, I did get 2 emails apologising for delay, stay clear of this outfit would be my recommendation.

I applied to open a savings account about 3 weeks ago after they falsely advertised I could open an account in minutes. Well 3 weeks on I'm still waiting! I'm already a Natwest customer so I have no idea what the hold up is. They obviously don't know how to run a business.

As with many other reviewers, the account is taking far too long to open, (opened over two weeks ago and still not active), with one communication stating they are extremely busy! If this account is ever opened, I will close it straight away. Keep away from this bank; your time is better than a few extra percentage points!

over a week to open an account. I am still waiting . I will open an account somewhere else other than these cowboys. still waiting it s now the 26th of september 2026

As others have said taking too long to even open account Has now been more than a week since I applied I applied with Spring account opened immediately my cash is now with them earning interest Update it’s now been 12 days since I applied and have had two emails apologising for the delay joke of a bank Avoid at all cost Update Got an email today 21/09/26 Saying account now open 25 days to open account No thanks money elsewhere jokers

False advertising.... they advertise opening an account in minutes....10 days later still waiting for them to verify account. Only correspondence is they have "had high demand and taking longer than normal to open and dont bother ringing them as their team can't help"... if they can't deal with the demand then dont let yourselves go to top of the best buy table for rate. Shocking in this day and age... i know the ID system they use and have never had a problem with other organisations that use the same ID provider..... won't bother depositing any funds now when or indeed if they finally open the account.