FirstactiveReviews of firstactive.com

Like so many others I am still waiting for account approval after almost 3 weeks. I have been a NatWest current account holder for 52 years so that hasn’t helped me. I am seriously considering closing all my accounts with them as I am so angry that they seem to have no care about this farce. Surely some acknowledgment of failure is now appropriate and the MSE team should be naming and shaming. I too will close the account when it finally gets opened

Like others ive been waiting & waiting, just generic emails apologising for delays. Im looking elsewhere as now i have no trust in them. Very bad customer service. Avoid !

You would have thought that when Nat West decided they were going to offer this account, they would have planned for the likely response from the public, particularly given it was mentioned on MSE. I don’t in any way blame the MSE team for this shambles. Like others, I applied on the 2nd September, have had 3 automated e mails since and am still waiting! Not good enough in this day and age and I dread to think of how they will administer people’s accounts going forward. If I could rate zero stars I would.

I have now cancelled my application for the instant access account! If it takes them this long to just set up and open an account I hate to think how long it would take to move money! They Should Re-name to: First-INACTIVE Hopeless!!!😞

I can only assume they don’t want my deposit, since like so many others I’ve been waiting over two weeks with just a couple of automated emails to keep me company, telling me not to bother contacting them. Tesco opened their account instantly and I’ll put the money there instead. [update - 4 weeks now and still nothing. I will be avoiding all of Nat West from now on. They must be in a total shambles].

Applied for an account 18 days ago. Yes - 18 calendar days. And still no account. Absolutely ridiculous that their systems have allowed to become so overwhelmed. For context - I’ve had a NatWest since I was 14 so it’s nothing to do with data they already have on you. Reading other reviews, you’re either lucky and get approved instantly, or join the minimum 2 week queue to be manually approved. Pain. You’ll receive an automated apology email every 3/4 days. I emailed their customer support to try expedite my application manually by a human. Was responded to within 3 days to say only the onboarding team do it. As of Friday 11th September - they’ve even closed applications to new customers. Really not a good sign. Update: it's now exactly 3 weeks since my application and I still don't have a response.

Waited 6 days already and still waiting for verification to open my account. Shocking really. If I don't get an account tomorrow, I'm going to open an account with Saga instead.

Terrible service. Now sitting on my application for 9 calendar days. No individual contact reply from them just generic….we're busy……. Now lost 9 days interest on these funds that I’d moved to my current account anticipating a modern well known bank providing instant account opening processes.