FirstactiveReviews of firstactive.com

Was attracted by the generous interest rate and FA was a recommendation on Moneysaving Expert. However, applied several days ago and the application is still being processed! NWG know who I am but for some reason, their security needs more. Many other other banks and building process an application almost instantly. Have found and instantly opened a better savings account so probably won’t put any funds in anyway now even told it is approved. Am beginning to wonder if they are actually a real bank.

Applied on Tuesday and checks still in progress almost a week later. Was attracted by the headline interest rate and backing of NWG, but will no longer be funding the account if it approved because the extended delay has impacted my confidence. FWIW I’m already a customer of NWG.

Requested to open an account 21/8/26. Page said “verifying identification” for one week. At which point I contacted their digital assistant. I had not received any communication from them and the DA asked for my email so I continued to wait. Two days passed and as I hadn’t had any emails, I opened the DA again. There was a message in there to my surprise. It said they were experiencing high volumes of applications but would eventually get to mine. So I continued to wait. Today, 31/8/26, I received an email saying they needed proof of address from me. I have replied cancelling my request to open the account. It is shocking to think their process takes this long and does make me concerned that the reality of trying to get your money out of the account would be just as lengthy. I would not bother with this bank.

Tried to open a First Active account two days ago, still nothing happening. Messaged them just before 9am this morning and now 17.48 hrs, no reply as yet!

Customer service my toe. Difficult to open the account and hanging on for 15 minutes plus to speak. I will try Tesco.

Another bank that says, let’s open a new bank and product and try and make some profit. Sign up to invest £100k but account not instantly opened waiting ….. waiting ….. waiting ….. and finally opens with Tembo and put it there, our country is f@@@@@@