FirmooReviews of firmoo.com

Ordered several pairs of glasses hoping at least one works out. When package was shipped, there was no tracking number. I contacted customer service, but by the time they replied, it turned out there was a problem with delivery, and package is already on the way back to sender. I paid for shipping again, and this time they gave tracking along with confirmation. When I finally received the glasses, I was stunned with quality. Lack of quality. All pastic frames were very flimsy, and temples were bent terribly, so when I put on the glasses they didn't sit straight on my nose (I have straight nose by the way). Really, none of them were wearable. I contacted firmoo, and they suggested that I either fix them myself or take it to a glasses repair. Great advice. I tried to straighten them myself, but there's not much you can do with cheap thin plastic, and insisted on refund. I even took a picture of their warped glasses compared to my other normal glasses that I had for a few years, to show difference. They admitted product was defective and offered store credit.What a joke. I still asked for refund, but they said since lens were ok, they will only refund cost of the frames. And of course I had to pay return shipping. As a result, after a month of headache I was without glasses and without money. The worst buying experience ever.

Its been a month and glasses still have not arrived. Whats more, they don't answer calls or reply to email THEYRE A SCAM !!! BEWARE!!

I ordered 2 pairs of glasses for my son. After waiting 3 weeks for the glasses he can't see correctly out of them. He said that he feels like his eyes are crossed. Firmoo had me go back to the eye Dr to have the glasses checked....CRAZY HUH...well I did it apparently theres a lot more that needs to measured then what they ask for like vertical height, which on his the glasses he got from Firmoo was way off on both pairs!!!!!! Firmoo is now giving me the run around. I decided to purchase him a pair of nice Oakley at Lens Crafters, they were ready within an hour and he loves them. Yes...I did spend a lot more but it was totally worth it...no headaches and if I have a problem with them I can walk in to have it fixed. Lesson learned DO NOT order prescription eye glasses on-line!!!!

Firmoo.com is a very unreliable website, and I would have to imagine that all of the five star reviews on this website were written by company employees. I ordered my product from them over a month ago, and have not gotten anything in the mail from them. Despite frequent phone calls, nobody was ever around to answer my call. After many emails, I finally got a response, blaming my entire problem on the delivery company, saying that typhoons were the reason I don't have my sunglasses. Even if my package eventually gets here, over a month from order to delivery is simply unacceptable for a process they told me would take between 10-14 days.

Firmoo offered a free pair of glasses for first time buyers. I only wanted an inexpensive pair of sunglasses and found a pair I liked which the site said was free. I selected the button "free for first time buyer" and it took me to a window which said that the pair I wanted was not free that day but would be free in 3 hours 47 minutes 12 seconds (which would be midnight). So it appeared that the glasses would be free the next day. So I went to the site the very next morning, clicked the same button and guess what? The same message came up saying it would be free in 15 hours 49 minutes and 35 seconds...midnight the next day! Really! What kind of trick is this? Then I read the reviews...All 5's and 1's. With this disparity I can only guess that the 1's were honest reviews and the 5's were written by the company. This company appears to be a serious rip!

The near part of the glasses was round on the top and took up half the lens. I could not look over it, thus they were completely unusable. The store would have refunded only the frame part so I didn't even bother.

If the company gets your order right or your frames look good, prices are low. However, if there is a problem (such as the one I had), their return policy is not as easy as suggested on the website. In fact, it's non-existent. All I got is the run-around when I wanted to get a return authorization number and return shipping address. At the end, they offered me a store credit instead of returning my money. I would not recommend using them.

You are not a good company when you say"You get a full refund If you are not happy with your glasses just return within 7 days. That sounds good and all but how can you when there is no one to speake to but a machine.I have also sent several emails and I am so appauld at you.(they succer you in) , I have been calling since the day I recieved them in the mail wanting to return them because they were to big and I could not see didly. What is your problem?