Anya Bouman A.
The glasses arrived in good time
The glasses arrived in good time and well packaged. It came with a case, a cloth and another soft bag. Loving my new glasses!

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 225 reviews with 4 stars · Clear filters
Anya Bouman A.
The glasses arrived in good time and well packaged. It came with a case, a cloth and another soft bag. Loving my new glasses!
Raymond G.
Timely delivery Received item on order Spectacle colour shape and chromatic lenses Keep up the good work
lara F.
Previsto arrivo 24/2,invece arrivati oggi,17/2. Sono molto carini,forse un po delicati,almeno la montatura che ho scelto io,ma x il prezzo pagato top!Li ho presi con le lenti antiriflesso blu.
Donovan J.
Great service with cheap glasses of mostly good to great quality.
Cristina M.
Prodotti buoni, lenti giuste (ovviamente ho inserito la preiscrizione medica), servizio clienti buono
LA
I will give this business 4.5/5. Someone should call & verify if all is accurate on the website. My prescription did not have PD & doctor did not want to provide . I did it myself & the wrong prescription arrived. I could not see . Firmoo was kind & corrected this with a new pair of glasses & no return of old. Excellent customer service !!! However, these new glasses are huge for my small face . So, this is great price but not for everyone!
Response from FirmooJan 20, 2025
Dear LA, Thank you for your feedback and for sharing your experience with us. We're delighted to hear that you found our customer service excellent and that we were able to correct the issue with your prescription glasses. We apologize for any inconvenience caused by the initial error and the size of the new glasses. We understand how important it is to have glasses that fit well and are comfortable. For future reference, we recommend checking our Frame Size Guide (https://www.firmoo.com/help-p-5.shtml) and How to Choose the Right Frame Size(https://www.firmoo.com/help-p-1.shtml) to find the perfect fit for your face shape and size. If you have any further concerns or need additional assistance, please don't hesitate to reach out to our customer service team. We're here to help and ensure you have the best experience possible. Thank you once again for your valuable feedback and for choosing Firmoo. Best regards, Firmoo Customer Service Team Call: 1-855-487-6006 Email: [email protected] Live Chat: 24/7
Vanessa V.
Ich müsste etwas länger als angegeben auf meine Brillen warten. Ich habe als Entschädigung und ohne danach zu fragen einen 60% Gutschein für eine weitere Bestellung bekommen. Die Brillen sind heute angekommen und ich bin begeistert. Für den unschlagbaren Preis ist die Qualität tatsächlich richtig gut.
Kelebogile N.
I received my last pair of spectacles in a great state. I'm happy with the frame,lens and style. Everything fits perfectly. The communication of the firmoo team is top notch in helping you understand and help making orders easy and convenient to your particular needs as a customer
Response from FirmooJan 10, 2025
Thanks for your review ,If you have any questions about the product, please feel free to contact us. We will do our best to resolve your issues and meet your needs. Looking forward to serving you again! 😊