FirmooReviews of firmoo.com

Glasses came fast, every time I tried them on I got a terrible headache, the right lense on both glasses make me see blurry. I got them on a Monday and wrote an e-mail on Wednesday to return them just to see how the process would be. I am well aware that it is not worth going through the return process and that I may as well throw the glasses in the trash. So, Wednesday e-mail (sent in the morning Easter time) was responded on Wednesday night at 10:33 pm asking me what is wrong with the glasses, I reply on Thursday at 8:37 am and the response comes at 1:33 am on Friday asking me to attach the prescription, I attach the prescription on Friday at 12:46 pm and I receive an automatic response that says this "Dear Customer, Thanks for your email and sorry for this auto-reply. We will get back to you on Oct. 3rd. If you need to change or cancel your order, we will help you do it on 10/03. Best regards" It is October 3, 2016, 3:22 pm. No response so far. The company claims that customer service is available M-F 8:30 am to 6 pm (EST) and it says to request returns via e-mail. Next time I feel like ordering glasses from Firmoo I will burn $45, at least I won't have to deal with their customer service. Update: Tuesday October 4, now they reply asking me if the problem is with both glasses or just one...Almost one week of conversation and still no solution.

I ordered glasses a month ago and still have not received them. When I try and track them the status has been the same since I ordered them. I have contacted customer service several times and get the same answer every time, they just say that tracking is updating slow well that's BS. Also they just say next time pay for faster service. I know they are made in China but I have ordered things from China before and it didn't take this long. I would rather pay more for glasses at a retailer than deal with this company. Save your time and money and go elsewhere. If they ever show up I will review the quality then.

There seemed to be a great promo. I ordered two pair glasses one for me one for my son. After multiple delays on getting my glasses to me within the specified timeframe, My sons came in the same frame that I ordered even though he ordered black. My frame looked nothing like the frames on their website the glasses do not fit and the frame seemed paper thin and easily breakable. I followed the instructions on the no provided and emailed the company. It took them an entire day to answer and even then responded to my query at almost midnight to indicate that they do not provide a full refund on the glasses and would give me a $10 Coupon. Clearly this Company does not understand the business of selling eyewear to the general public.

I ordered through Firmoo after seeing an ad on Facebook. I ordered two pair and paid around $30 June 21,2016 I haven't received my order. I called 3 times and emailed still NO response!

Yeah so my no line bifocal and or the prescription is so wrong I can't see anything out of my glasses. All they want to offer me is 10 dollars. I give them less than one star. Terrible customer service. On top of that they only give you three days from when you receive to your glasses to contact them with problems. Like I said I contacted them within 24 hours and still they are staffing me. Do not waste your money with these crooks!

Tempted by the new customer special (free glasses) I decided to place an order. 1) have used of advance search feature and chose to only look at rectangle frame. 2) picked out a frame and color 3) was suggested by website to pay extra for super thin lense (I normally do anyway) ......glasses finally came in the mail but guess what....it looks nothing like what I picked out!! 1) the lenses are thick like the bottom of a Coke bottle/swimming goggles. 2) the frames are square (I'm pretty sure I know the difference between square and rectangle) 3) it wasn't even the right color. I order black frames with a red arm...I got this light brown dokie looking frames..... 4) I want them to fix it but it seems all they want to do it give me only my money back. They wanted to give me $5 back for delivery cost after I done paid close to $60 for these crappy glasses!! I was also told I won't get the full refund because my lenses were custom made......aren't most/almost all lenses custom made!!! Very unhappy with this company never going to use this crappy site again!!! Save you money, time, and sleep (doing this review at 2 am...super angry)

I ordered a pair of glasses, tried applying for free shipping still was charged $12.95 for express, tried applying for 15% off for being a new customer, and even though codes went on when I entered my card information I was charged full price of $96.85. I then get an email saying my pd isn't right for the glasses I picked. I have tried to see if another pair was OK that I chose or what other options. I have emailed numerous times and called and I get no answer. How am I paying full price as a new customer and for express when they're not going to fill my order. I would rather get my money back and order from a trusting company.

I should have known better than to order off of a site randomly advertised on fb...I paid, but I still have yet to receive any glasses. The status on the website says my glasses have been delivered. But I have nothing. I called, but there was some foreign voice telling me to leave a message. This is a scam. Dont waste your time.