FirmooReviews of firmoo.com

Amazing Customer Service. Extremely helpful and a pleasure to work with. My rep, Kate, was extremely helpful and thank you to her!

I had an excellent experience with the Firmoo Website. My first tinted lenses glasses I ordered didn't fit me, so they remade me another new ones. Thanks a lot for your great support!

Firmoo customer service is honestly unmatched. First of all the selection of glasses is amazing, then on top of that the team members always update you on the status of your order via emails. I accidentally ordered the wrong frames and the Firmoo team went above and beyond to help me out. It's really refreshing to come across such a helpful and motivated team of people who seem to love helping you out. Good job Firmoo team! I'll definitely be shopping with you again soon.

I've ordered glasses twice now and could not be happier with quality and how fast shipping was !

I received glasses I ordered but they were way, way too big. I wasn't able to contact Firmoo in the time frame to exchange or return them since my neighbor received the package by mistake. I contacted Firmoo and they immediately wrote back and asked that I just send them the specifics of a new pair of glasses and they'd make those and send them out, and that I didn't even need to return the other pair. SO GREAT!

I honestly have a great time corresponding with Firmoo and the excellent and fast service they gave me. They answered all my questions within a fast time frame, and my first pair of free glasses came in a week including processing time ( super fast service ! ). Furthermore, I requested to return my first pair because I was hesitant between two different pairs initially and I finally decided that I preferred another paired. I explained the situation and they responded quickly to my request and offered to send me the second pair of glasses with no additional charges or shipping fees, and no need for me to even return my first pair at my expense and time. It was the first time I received such great service from an online shop !

The glasses i ordered from firmoo are the best the frames i got I was a little hesitant to get them when they got here wow that's right well make i could not believe it living on a fixed income i could get such good quality glasses the lens and frames are better than the glasses i got here

I love my frames. they're very affordable/ durable. I will always purchase my frames from firmoo as well as refer.